Patient Assistance & Pharmacy Support Specialist

Marshall Health; Huntington (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

Marshall Health in Huntington, WV seeks a dedicated Pharmacy Technician to support pharmacists, deliver friendly customer service, and help ensure safe, accurate pharmacy operations.

You will assist with data entry, dispensing tasks, manage patient eligibility and financial assistance, uphold state regulatory standards, maintain complete patient records, participate in inventory and medication delivery, and support with prior authorizations and patient outreach.

Responsibilities

• Provides friendly customer service
• Assists Pharmacist in providing effective, appropriate, and safe pharmacy services.
• Performs all pharmacy dispensing functions with accuracy and efficiency, including but not limited to data entry, pill counts, fill, POS, third party rejections.
• Assists Patients with getting financial support if needed, including verifying patient eligibility, foundation assistance, manufacturer copay assistance, and/or 340B resources.
• Follows all policies and procedures, to ensure all patients are taken care of and all information is relayed appropriately.
• Answers telephones quickly and with courtesy.
• Pulls and counts medication from the shelves accurately and according to the label.
• Follows all laws set forth by the West Virginia Board of Pharmacy.
• Maintains accurate and complete patient records, including allergies, updated insurance information, prescriptions, etc.
• Assists in inventory management to meet patient and financial needs
• Assists with prior authorizations, including notifying the patient and provider and working for resolution.
• Informs pharmacist of any alerts from the pharmacy system, including contraindications, interactions, and allergies.
• Participates in maintaining sanitary and safe practices.
• Maintains regular attendance and follows all policies and procedures.
• Promptly reports any allegations of impropriety to the HR dept.
• Remains free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
• Works with clinical pharmacy department and staff on specialty prescription needs
• Must be able to cope with the mental and emotional stress of the position.
• Performs additional duties as assigned.
• Assist in all processes as required by the specialty pharmacy accrediting bodies.
• Assists in any and all staff huddles and meetings.
• Assures correct delivery of all patient’s medications.
• Works with patient assistance technician on financial needs for patients
• Routinely checks foundations for financial needs
• Maintains complete and accurate patient records
• Assists with the quality improvement process
• Stays up to date with all training and licensing requirements
• Assists with accreditation audits and preparation

Job description

Marshall Health in Huntington, WV seeks a dedicated Pharmacy Technician to support pharmacists, deliver friendly customer service, and help ensure safe, accurate pharmacy operations.

You will assist with data entry, dispensing tasks, manage patient eligibility and financial assistance, uphold state regulatory standards, maintain complete patient records, participate in inventory and medication delivery, and support with prior authorizations and patient outreach.