Patient AR Collections Specialist

Olympic Sports and Spine; Tacoma (WA); On-site; USD 30,000 - 39,000; Full time

Job summary

Olympic Sports & Spine in Tacoma, WA is seeking an AR Collections Specialist to manage outstanding patient accounts, mail statements, set up payment plans, and post payments in our practice management system.

You will balance batches, answer billing questions, ensure HIPAA compliance, and collaborate with colleagues to deliver accurate patient billing while maintaining high service standards.

Qualifications

• Minimum high school diploma and 3 years in medical billing related to patient collections.
• Knowledge of medical billing/collection practices and third-party operating procedures.
• Proficient with MS Office and multiple billing software systems.

Responsibilities

• Work all outstanding patient A/R accounts.
• Send patient statements and collection letters.
• Make follow up calls to patients.
• Set up payment arrangements.
• Post patient payments to the practice management system.
• Balance batches and run transaction reports.
• Record batch totals on payment receipt spreadsheet.
• Post high volume transactions accurately.

Skills

Medical billing

HIPAA compliance

MS Office

Billing software

Customer communication

Data entry

Phone system

Organized

Education

High School Diploma

Billing experience preferred

Tools

Practice management system

MS Office

Billing software

Job description

At Olympic Sports & Spine (OSS), we promote a quality work setting, and we are known for our fun and energetic work environment and for valuing our employees. Our clinics and offices are fun; and full of supportive colleagues who all share an interest in creating the best possible place to work. Learn more at www.osstherapy.com.

POSITION SUMMARY:

The AR Collections Specialist is responsible for working all outstanding patient A/R accounts; processing and mailing patient statements and collection letters, setting up patient payment arrangements, posting patient payments and answering patient billing questions

SUMMARY OF DUTIES:

• Work all outstanding patient A/R
• Send patient statements and collection letters
• Make follow up phone calls to patients
• Set up payment arrangements
• Post patient payments to practice management system
• Balances batches and runs transaction reports
• Records batch totals on payment receipt spreadsheet
• Able to post high volume transactions consistently and accurately
• Calculate the precise patient responsibility portioned to be billed
• Identify over-payments and process refunds and recoups to both insurance companies and patients
• Respond to patient billing questions timely
• Secure patients' demographics and medical information by using great discretion and ensuring all procedures are in sync with HIPAA compliance and regulation.
• Maintains professional knowledge regarding medical billing and coding procedures, insurance carriers, federal programs, etc.
• Performs other duties as needed
• Participates in educational activities and attends monthly staff meetings.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of medical billing/collection practices.
• Knowledge of computer programs.
• Be proficient with MS Office (Word, Excel, Outlook) and have experience working in multiple billing software systems.§ Knowledge of business office procedures.
• Knowledge of basic medical coding and third-party operating procedures and practices.
• Ability to operate a computer and basic office equipment.
• Ability to operate a multi-line telephone system.
• Skill in answering a telephone in a pleasant and helpful manner.
• Ability to read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, employees and the public.
• Must be well organized and detail-oriented.

REQUIRED EXPERIENCE:

Minimum High School graduation or equivalent AND three years of experience in a medical billing position related to patient collections OR Equivalent education/experience.

BENEFITS:

Check out our benefits page for more information about our Benefits and Rewards.

• https://www.osstherapy.com/employee-benefits
• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Advancement opportunities
• Company-wide celebrations and events!

SCHEDULE:

• Monday - Friday (no weekends) from 8 am to 5 pm.

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