Patient Appointment & Scheduling Specialist

Big Future Music Group; Bakersfield (CA); Hybrid; USD 34,000 - 40,000; Full time

Job summary

Big Future Music Group is seeking an Appointment Clerk to manage a high volume of calls, schedule clinic appointments, and coordinate with departments and providers. The role emphasizes professionalism, timely reminders, and accurate charting with insurance links.

Requirements include a high school diploma, basic computer skills, and preferred bilingual Spanish abilities. This on-site position offers a stable work schedule with potential for routine responsibilities and adherence to EHR

Qualifications

• High school diploma/certificate required.
• Working knowledge of appointment scheduling and insurances preferred.
• Computers skills and experience preferred.
• Bilingual, preferred (Spanish).

Responsibilities

• Consistently stay logged in to the Queue during working hours.
• Schedule appointments in accordance with physician and/or department guidelines.
• Complete appointment reminder calls in accordance to EHR guidelines.
• Utilize the telephone script with patient correspondence.
• Cancel/reschedule appointments according to physician schedule changes.
• Greet patients courteously, and smile.
• Schedule referral appointments according to protocol.
• Review the schedule for any errors and make the appropriate corrections.
• Mail new patient packets to all new patients.
• Handle complaints in a responsible and professional manner.
• Understand how to schedule Interpreter services for scheduled appointments.
• Maintain your work area in a clean and orderly manner.
• Link insurance to medical chart at time of appointment scheduling.
• Process appointment reminders via mail, phone and Phreesia.
• Any other duties assigned

Skills

Call handling

Customer service

Appointment scheduling

Insurance knowledge

Bilingual Spanish

Education

High school diploma

Tools

NextGen

EZ Net System

NextMD

Insurance Websites

Job description

Big Future Music Group is seeking an Appointment Clerk to manage a high volume of calls, schedule clinic appointments, and coordinate with departments and providers. The role emphasizes professionalism, timely reminders, and accurate charting with insurance links.

Requirements include a high school diploma, basic computer skills, and preferred bilingual Spanish abilities. This on-site position offers a stable work schedule with potential for routine responsibilities and adherence to EHR