Patient Appointment Scheduler- remote work option available

Home Health Focus AI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare services leader where you can thrive in a supportive environment! This role offers the chance to make a significant impact on community health while managing patient appointments and inquiries in a fast-paced, technology-driven setting. With opportunities for career advancement and professional stability, you will be part of a collaborative team dedicated to delivering exceptional service. If you are customer-driven, possess strong critical thinking skills, and are ready to contribute to improving patient care, this position is perfect for you. Don't miss the chance to grow your career in a meaningful way!

Qualifications

• High school diploma required; Associate's Degree preferred.
• 3+ years in customer service or call center, ideally in healthcare.

Responsibilities

• Schedule patients for appointments across multiple specialty practices.
• Manage high call volume and provide excellent customer service.

Skills

Customer Service

Critical Thinking

Multitasking

Bilingual Skills

Education

High School Diploma

Associate's Degree

Tools

Microsoft Software Applications

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

1. Opportunity for career advancement and growth within a regional leader in healthcare
2. Supportive and collaborative work environment
3. Potential for professional stability with strong technological resources
4. Chance to make a positive impact on community health and patient care
5. Must live within 2 hours or 120 miles of Roanoke, VA

What to Expect (Job Responsibilities):

1. Schedule patients for appointments across multiple specialty practices
2. Manage high call volume by receiving inbound calls and placing outbound calls
3. Utilize critical thinking skills to address patient inquiries and issues
4. Provide excellent customer service while assisting diverse groups
5. Process a high volume of calls in a technologically intensive environment

What is Required (Qualifications):

1. High school diploma or equivalent required; Associate's Degree preferred
2. Minimum three years of experience in customer service or call center position, preferably in healthcare
3. Customer-driven with a minimum typing speed of 35 words per minute
4. Ability to work under stressful conditions with effective multitasking skills
5. Knowledge of medical terminology and Microsoft software applications preferred

How to Stand Out (Preferred Qualifications):

1. Bilingual skills preferred
2. Experience in a healthcare-related customer service role