Patient Appointment Experience Specialist

Hendrick Health; Abilene (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Hendrick Health in Abilene, TX is seeking a Scheduling Representative to arrange patient appointments in line with medical practice procedures. The role may be integrated with receptionist or medical assistant duties as needed.

Responsibilities include coordinating with physicians on scheduling preferences, maintaining the master appointment calendar, and delivering patient-friendly service while handling multiple tasks efficiently in a clinical setting.

Qualifications

• High school diploma or GED.
• At least 1 year of experience in appointment scheduling.
• Knowledge of scheduling systems (manual or computerized).
• Strong customer service principles and techniques.

Responsibilities

• Schedule patient appointments following medical practice procedures.
• Communicate scheduling preferences with physicians/clinicians.
• Multitask effectively across in-person and phone communications while maintaining courtesy.

Skills

Scheduling systems

Customer service

Communication with physicians

Multitasking

Data reporting

Medical practice protocols

Education

High school diploma / GED

Job description

Hendrick Health in Abilene, TX is seeking a Scheduling Representative to arrange patient appointments in line with medical practice procedures. The role may be integrated with receptionist or medical assistant duties as needed.

Responsibilities include coordinating with physicians on scheduling preferences, maintaining the master appointment calendar, and delivering patient-friendly service while handling multiple tasks efficiently in a clinical setting.