Patient and Site Engagement Operations Specialist

ICON Strategic Solutions; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

ICON Strategic Solutions in the sponsor-dedicated model, supports by ICON’s global expertise, seeks a Patient and Site Engagement Operations Specialist to drive patient recruitment strategies for clinical trials.

You will manage day-to-day talent acquisition and recruitment activities, collaborating with cross-functional teams to implement effective campaigns and analyze data to improve enrollment outcomes.

Qualifications

• Bachelor's degree in life sciences or healthcare field.
• Proven patient recruitment experience for clinical trials.
• Strong communication and collaboration abilities.
• Analytical skills to assess recruitment data and trends.

Responsibilities

• Lead the development and execution of patient recruitment strategies to enroll participants on time.
• Collaborate with cross-functional teams including clinical operations, marketing, and external vendors.
• Analyze recruitment data to identify challenges and optimize strategies.
• Engage with patient advocacy groups and community organizations to build partnerships.
• Ensure ethical and compliant recruitment practices while maintaining patient satisfaction.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Team leadership

Education

Bachelor's degree in life sciences, healthcare, or related field

Job description

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.

As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.

As a Patient and Site Engagement Operations Specialist at ICON, you will drive patient recruitment strategies for clinical trials.

What You Will Do

You will manage day-to-day talent acquisition and recruitment activities, supporting your team to deliver quality outcomes.

Key Responsibilities Include

• Leading the development and execution of patient recruitment strategies to ensure timely enrollment in clinical trials.
• Collaborating with cross-functional teams, including clinical operations, marketing, and external vendors, to implement effective recruitment campaigns.
• Analyzing recruitment data and trends to identify challenges, optimize strategies, and improve patient enrollment outcomes.
• Engaging with patient advocacy groups and community organizations to build partnerships that enhance recruitment efforts.
• Ensuring compliance with regulatory standards and ethical guidelines while maintaining high levels of patient satisfaction throughout the recruitment process.

Your Profile

You will have solid talent acquisition and recruitment experience, with the ability to manage competing priorities and develop your team.

Required Qualifications And Experience

• Bachelor's degree in life sciences, healthcare, or a related field.
• Proven experience in patient recruitment for clinical trials, with a strong understanding of recruitment strategies and best practices.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and build strong partnerships.
• Strong analytical skills, with the ability to assess recruitment data and optimize strategies to meet enrollment targets.
• Commitment to ensuring ethical and compliant recruitment practices while fostering a positive experience for patients.

What ICON Can Offer You

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well‑being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24‑hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well‑being.
• Life assurance
• Flexible country‑specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here