Patient and Guest Relations Specialist

Crouse Health; City of Syracuse (NY); On-site; USD 29,000 - 51,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA

401K

Company paid life insurance

Tuition Assistance

Employee Assistance Program

Employee discounts

Job summary

Crouse Health in Syracuse, NY is seeking a Part-Time Patient & Guest Relations Specialist to advocate for patients and families, coordinate responses to concerns, and manage compliments and complaints with accuracy.

This non-clinical role supports the hospital and Medical Staff, involves data entry, and requires strong communication, analytical skills, and proficiency in Microsoft Office.

Qualifications

• Associate's degree required; Bachelor's preferred.
• One year of customer service experience.
• One year of direct patient care, chart review, or case management experience.
• Must pass a medical terminology test with a grade of 75%.
• Proficiency with Microsoft Office Word/Excel and with the ability to utilize a patient relations management system to maintain information related to compliments, complaints, DOH issues, etc.
• Must be able to type 60 words per minute.
• Knowledgeable of hospital policy and procedure, mission, vision and values.
• Evidence of verbal and written interpersonal skills.
• Ability to communicate effectively with the public.
• Must possess strong analytical, critical thinking, and problem-solving skills.

Responsibilities

• Advocate for patients and families, coordinate responses to concerns.
• Oversee data entry for compliments and complaints and related investigations.
• Provide oversight of statistics related to compliments and complaints.

Skills

Customer service

Patient care

Typing 60 wpm

MS Word & Excel

Patient relations system

Education

Associate's degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Patient & Guest Relations - 171

Syracuse, NY

Non Clinical

Part-Time-20hrs/week, Days, Monday through Friday, 8:00 am - 12:00 pm, with other shifts as needed.

Since 1887, Crouse Health has been a leading healthcare provider in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued. Crouse Health offers a full range of general and specialty care, inpatient and outpatient services, as well as community health education and outreach programs.

Patient and Guest Relations Specialist assists in providing support services necessary for maintaining customer satisfaction through the role of patient advocate for the hospital and Medical Staff. Support services include receipt of, investigation and coordination of responses to patient and family concerns surrounding the care and services provided at Crouse Hospital and its associated facilities. The position also provides compliment management through data entry to Patient Feedback with related investigation and follow-through. Additionally, Patient and Guest Relations Specialist provides oversight of statistical information related to compliment and complaint reporting.

Hours: Monday through Friday, 8:00 am - 12:00 pm, with other shifts as needed.

Pay Range: $20.91 - $36.95 / hour (based on experience).

Job Requirements

• Required: Associate's degree (Bachelor's degree preferred)
• One year of experience in a customer service setting.
• One year of direct patient care, medical chart review and analysis, or case management experience.
• Must pass a medical terminology test with a grade of 75%
• Proficiency with Microsoft Office products (specifically Word and Excel) and with the ability to utilize a patient relations management system to maintain information related to compliments, complaints, DOH issues, etc.
• Must be able to type 60 words per minute
• Knowledgeable of hospital policy and procedure, mission, vision and values
• Evidence of verbal and written interpersonal skills
• Ability to communicate effectively with the public
• Must possess strong analytical, critical thinking, and problem-solving skills.

Benefits Overview

• Medical, Dental, Vision, FSA, and 401K.
• Company paid life insurance.
• Tuition Assistance and Workforce Development Opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
• YMCA Subsidy program.
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