Patient Access Representative

William Newton Hospital; Winfield (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

William Newton Hospital seeks a Registration Clerk to arrange efficient, accurate pre-registration for admissions and outpatient procedures. You will interview patients or their representatives, collect personal and insurance information, and enter data into the computer, ensuring confidentiality and smooth handoffs to nursing and business office.

In this role you will follow established policies, maintain good relationships across departments, answer calls, route inquiries, and support

Qualifications

• Adheres to dress code; appearance is neat and clean.
• Completes annual educational requirements.
• Maintains regulatory requirements (state, federal, CMS).
• Reports to work on time and as scheduled.
• Wears identification and uses computerized time system correctly.
• Attends in-services, staff meetings, and reads memos.

Responsibilities

• Pre-registers patients for scheduled admissions and procedures.
• Interview patients to obtain or verify personal and insurance information.
• Obtain signatures on admission forms and affix patient ID bracelet.
• Communicate with supervisor, nursing staff, and departments.
• Collect payments after Business Office hours and forward receipts.
• Maintain confidentiality and professional patient interactions.

Job description

Job Summary

Arranges for the efficient and orderly registration of patients. Ensures that patient information is collected. Interviews incoming patient or representatives and enters information required for admission into computer database. Distributes appropriate information to ancillary nursing departments. Participates in performance improvement and QI activities.

Standards of Behavior

William Newton Hospitals Standards of Behavior allow a mechanism for holding each employee accountable and encourages us to "raise the bar". All employees are expected to familiarize themselves with the Standards and practice them daily.

i - Integrity

We act with unwavering moral principle,transparency, and sincerity in everyinteraction.

P - Patient-Centered

We meet patients where they are, ensuringthe are active participants in their carejourney. We prioritize the patient's physicaland emotional well-being over all else.

A - Accountability

We own our actions. We set clearexpectations and hold all team members to the same high standards.

C - Compassion

We treat every patient, family member, andcolleague with kindness, empathy, anddignity.

E - Excellence

We approach every task, large or small, withenthusiasm. We continually pursue masteryand best practices in our field.

Job Duties and Responsibilities

• Responsible to pre-register patients for scheduled admissions and out-patient procedures.
• Responsible to interview patients or their representative, to obtain personal information or verify information already on file, including emergency numbers and insurance information, including Medicare Secondary Payer and accident information as applicable.
• Responsible to obtain signatures on Conditions of Admission and affix patient identification bracelet.
• Communicates appropriately and clearly to Supervisor, Nursing Service, co-workers, physicians and ancillary departments.
• Responsible, when payment is received after Business Office closes, to collect such payments, provide receipt and forward to the Business Office personnel.
• Refers patient to Collections Manager when financial arrangements need to be made.
• Demonstrates an ability to be flexible, organized and function well under stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients protected information.
• Interacts professionally with patient/family and provide explanations and verbal reassurance as necessary, demonstrating customer service skills.
• Maintains a good working relationship both within the department and with other departments.
• Ensures documentation meets current standards and policies.
• Answers telephone in a polite manner and communicates information to the appropriate personnel/family.
• Manages and operates equipment safely and correctly.
• Operates switchboard to route incoming calls and to place outgoing calls.
• Provides directory information to internal and external inquirers.
• Maintains a daily list of all facility staff on-call, including home phone numbers and cellular numbers readily available, whichever is applicable.
• Knowledge of emergency procedures and location of Safety/Disaster Manual.
• Performs other duties as assigned.

Professional Requirements

• Adheres to dress code, appearance is neat and clean.
• Completes annual educational requirements.
• Maintains regulatory requirements, including all state, federal and CMS regulations.
• Reports to work on time and as scheduled, completes work within designated time.
• Wears identification while on duty, uses computerized time system correctly.
• Attends in-services and educational opportunities.
• Attends staff meetings and reads all memos. Utilizes Procedure Manual.
• Complies with William Newton Hospital policies. Familiar with Employee Handbook.
• Maintains and ensures patient confidentiality at all times.
• Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff.
• Represents the organization in a positive and professional manner.
• Ensure compliance with policies and procedures regarding department operations, fire, safety and infection control.
• Complies with all