PATIENT AMBASSADOR (FULL TIME)

Compass Group, North America; Decatur (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free parking

Free uniforms

Shift differential for evenings

Job summary

Crothall Healthcare, a Compass Group company, is hiring a Patient Ambassador for HSHS Saint Mary's Hospital. You will be the primary representative of the Patient Experience Team, performing new admission visits and patient interviews.

This full-time role includes rotating nights and weekends with a focus on hospitality and service excellence. Competitive pay range of $17 to $20 per hour, free parking, free uniforms, and shift differential for evenings.

Qualifications

• Prior customer service experience is required.
• Familiarity with office procedures and contract administration.
• Fiscal and budgetary skills are preferred.

Responsibilities

• Conducts new admission visits to assigned units within the timeframe set by leadership.
• Ensures employees demonstrate hospitality toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes awareness of the Patient Experience Program.
• Assists in developing and monitoring patient satisfaction action plans.
• Assists in employee relations programs at unit site.
• Encourages employee creativity and recognizes success.
• Performs housekeeping tasks as requested.
• Resolves housekeeping issues meeting standards and follows up promptly.
• Performs other duties as assigned.

Skills

Customer service

Office procedures

Contract administration

Budgeting

Job description

Crothall Healthcare

• We are hiring immediately for a full time PATIENT AMBASSADOR position.

• Location : HSHS Saint Mary's Hospital - 1800 East Lake Shore Drive. Note: online applications accepted only .

• Schedule : Full time schedule; 5 days a week. Hours and days may vary, including rotating nights and weekends. Further details upon interview.

• Requirement : Prior customer service experience required.

• Perks: Free parking! Free uniforms! Shift differential for evenings!

• Pay Range: $17.00 per hour to $20.00 per hour.

Make a difference in the lives of people, your community, and yourself. At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships.

Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Job Summary

Summary: As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.

Essential Duties and Responsibilities:

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.

• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.

• Supports client satisfaction at a level that ensures account retention.

• Promotes client awareness of the Patient Experience Program.

• Assists in customizing programs to meet each account's unique needs as required.

• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.

• Assists in effective employee relations programs at unit site.

• Encourages employee creativity and innovation.

• Provides recognition for employee when programs are implemented with success.

• Completes housekeeping tasks when requested by customer or patients.

• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.

• Performs other duties as assigned.

Qualifications:

• Possess a thorough knowledge of office procedures and contract administration.

• Ability to use working knowledge of the environment to meet established goals and objectives.

• Fiscal and budgetary skills.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Crothall maintains a drug‑free workplace.