Patient Ambassador

HHS, LLC; Cincinnati (OH); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

401K

Paid Time Off

Descripción de la vacante

HHS is seeking dedicated housekeeping staff for Bon Secours West Hospital in Cincinnati. The role supports patient satisfaction through the EVS department, coordinating with nursing and other teams to provide high-quality care. Multiple shifts and both full-time and part-time options are available.

The position requires communication excellence, teamwork, and a detail-oriented, professional approach. Background checks and eligibility verification are required, with a competitive hourly wage of

Formación

• Must be at least 18 years old.
• Excellent written and verbal communication skills.
• Friendly, outgoing, and engaging personality.
• Organized with an eye for detail.
• Must practice good personal hygiene and wear a uniform.
• GED or high school diploma is required.

Responsabilidades

• Monitor patient satisfaction scores and assess action plans for improvement.
• Provide leadership with weekly reports and reviews.
• Create reports, monitor trends, and implement action plans.
• Round on patients to assess satisfaction and set service expectations.
• Perform service recovery as needed to resolve issues.
• Assist leadership in training and reinforce communication (AIDET).
• Collaborate with guest services to align actions for patient satisfaction.
• Assist team and management to keep department operations efficient.

Conocimientos

Communication skills

Teamwork

Attention to detail

Customer service oriented

Educación

GED or HS diploma

Descripción del empleo

Location:

Bon Secours West Hospital

Pay Rate:

Hourly - Hourly Plan, 18.00 USD Hourly

Work Shift:

Job Description

We’re looking for friendly, compassionate team players to join our housekeeping team!

Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients.

Responsibilities

Patient Advocate

• Wage: $18/hour
• Full-time and part-time positions available
• Day/Evening/Night shifts available
• Background check, drug screen, and proof of employment eligibility required

Responsibilities

• Monitor patient satisfaction scores and assess action plans for improvement
• Provide department leadership with weekly reports and a detailed review
• Create reports, monitor trends, and implement action plans
• Round on patients to assess satisfaction and set service expectations
• Perform service recovery as needed to resolve issues
• Assist department leadership in training and reinforce communication skills (AIDET) with team members
• Collaborate with the guest services department to align action items to improve patient satisfaction
• Assist team members and management as needed to help the department operate efficiently

Qualifications

• Must be at least 18 years old
• Communicate effectively and work well in a team environment
• Friendly, outgoing, and engaging personality
• Excellent professional written and verbal communication skills
• Organized with an eye for detail
• Must practice good personal hygiene, be neatly groomed, and be in uniform
• GED or high school diploma
• Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)

Benefits

We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.

• Paid Time Off
• Medical
• Dental
• 401K
• Short Term Disability
• Voluntary Life
• Safety Incentive Program

Important to Know

• Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.
• Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

About HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.