PATIENT ADVOCATE / TRANSPORTATION

Wellstone Regional Hospital, LLC; Jeffersonville (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Challenging work environment

Growth opportunities

401k with company match

Generous Paid Time Off

Service Excellence culture

Pet Insurance

Free Meals

Employee Assistance Program

Job summary

Wellstone Regional Hospital in Jeffersonville, Indiana seeks a Patient Advocate to support patients and families, manage grievances, and coordinate with hospital staff. The role includes maintaining MIDAS data, leading a weekly grievance committee, and serving as Civil Rights Coordinator to ensure regulatory compliance.

The position involves 40 hours per week with daytime shifts and potential overtime, contributing to an environment focused on patient care and service excellence in a regional

Qualifications

• Education: High School Degree or equivalent required.
• Experience: One to three years of related experience, with knowledge of psychiatric patient care techniques with understanding of mental illness.
• Licensure: Valid driver’s license.
• Additional Requirements: CPI and CPR training. Strong computer skills.
• Hours of Work: 40 hours per week, day shift, and other times as indicated by immediate supervisor.

Responsibilities

• Serve as patient advocate for the patients at Wellstone Regional Hospital and liaise between complainant and hospital staff.
• Support Outpatient Transport Operations 20 hours per week.
• Review patient/family concerns, initiate contact, investigate and resolve to patient’s satisfaction.
• Maintain the grievance binder and lead a weekly grievance committee.
• Act as Civil Rights Coordinator to ensure compliance with 45 CFR 92.7 and coordinate with regulatory agencies as requested.

Skills

Communication skills

Computer skills

Interpersonal skills

Education

High School diploma or equivalent

Tools

MIDAS

Job description

Responsibilities

Wellstone Regional Hospital is a 100-bed acute care facility located in Jeffersonville, Indiana and has been providing quality health care to the residents of Southern Indiana and the Louisville area since 2003. Wellstone specializes in the treatment of Adolescents, Children, and the Adult population. In addition to our in-patient services, we offer out-patient programs as well. Wellstone is currently searching for a Patient Advocate.

https://www.wellstonehospital.com.

The Patient Advocate is responsible for serving in the role of patient advocate for the patients at Wellstone Regional Hospital. In addition, this position also supports Outpatient Transport Operations 20 hours per week. Responsibilities include review of patient/family concerns, initial contact, investigation and attempt to resolve to patient’s satisfaction as well as maintaining the grievance binder, data entry into the MIDAS system, and leading a weekly grievance committee. The Patient Advocate will act as the liaison between the complainant and hospital administration/staff. Will be involved in with regulatory agencies as requested related to the grievance process. This position serves as the Civil Rights Coordinator for the building ensuring all duties are meeting regulation 45 CFR 92.7.

This opportunity provides the following:

• UHS is Challenging and rewarding work environment
• Growth and development opportunities within UHS and its 400+ subsidiaries
• Competitive Compensation
• 401k plan with company match
• Generous Paid Time Off
• Service Excellence atmosphere!
• Pet Insurance
• Free Meals
• EAP

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

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Qualifications

QUALIFICATIONS

Education: High School Degree or equivalent required.

Experience: One to three years of related experience, with knowledge of psychiatric patient care techniques with understanding of mental illness, preferred.

Licensure: Valid driver’s license.

Additional Requirements: CPI and CPR training. Strong computer skills. May be required to work overtime and flexible hours when needed. Ability to work in MIDAS; knowledge of patient regulations; strong communication skills.

Hours of Work: 40 hours per week, day shift, and other times as indicated by immediate supervisor.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.