Patient Advocate Team Lead Part-Time (Medical Cannabis)

AYR Wellness Inc.; Winter Haven (FL); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a passionate Patient Advocate Team Lead to oversee retail operations in a licensed medical marijuana dispensary. This role involves leading a dedicated team, ensuring compliance with regulations, and providing exceptional customer service. The ideal candidate will thrive in a dynamic environment, focusing on patient satisfaction and team development. Join this innovative company committed to positive community impact and be part of a transformative industry. If you're proactive, energetic, and customer-focused, this opportunity is perfect for you!

Qualifications

• Customer-focused with strong interpersonal skills.
• Technical knowledge in retail operations and compliance.

Responsibilities

• Lead daily operations of a licensed medical marijuana dispensary.
• Train and develop a motivated team while ensuring compliance.
• Manage inventory and maintain store cleanliness and safety.

Skills

Customer Service

Relationship Building

Technical Knowledge

Interpersonal Skills

Attention to Detail

Education

High School Diploma or GED

Tools

POS Systems

MS Office

Job description

Patient Advocate Team Lead Part-Time (Medical Cannabis)

Join to apply for the Patient Advocate Team Lead Part-Time (Medical Cannabis) role at AYR Wellness Inc.

Company Description

AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our communities, our industry, and our world.

Job Summary

The focus of this role is to support managers and staff, ensuring retail operations meet company standards. The Team Lead oversees daily dispensary activities, handles patient/customer needs, and collaborates with the Store Manager on hiring and developing a motivated team passionate about cannabis and compliant with regulations.

Responsibilities

• Lead and oversee all functions of a licensed retail medical marijuana dispensary.
• Provide excellent customer service and coach team members.
• Respect team members and report findings to management.
• Maintain accurate inventory through routine inspections.
• Manage and supervise patient advocate staff activities.
• Update procedures to ensure best practices for staff and patients.
• Train staff on SOPs, product knowledge, and customer service.
• Track and analyze key performance indicators.
• Handle daily financial reports and cash procedures.
• Schedule patient advocate staff.
• Report patient incidents or high-risk complaints to relevant teams.
• Ensure HIPAA compliance and confidentiality of patient information.
• Oversee patient education programs and continuously improve informational content.
• Stay informed on industry trends, opportunities, and compliance requirements.
• Strive for high patient satisfaction and a welcoming environment.
• Ensure product traceability from receipt to sale.
• Manage inventory entries and shipments.
• Communicate effectively using oral and written skills; proficient in MS Office.
• Maintain attention to detail and time management.
• Be proactive, energetic, and customer-focused.
• Work efficiently with staff, customers, and government agencies.
• Maintain store cleanliness and safety standards.

Qualifications

• Must be 21+ years old.
• Pass a Level 2 FBI Background Check.

Education

High school diploma or GED required.

Experience

1-3 years preferred.

Skills & Abilities

Customer obsession, relationship building, results orientation, technical knowledge, and strong interpersonal skills.

Reports To

Patient Advocates

Working Conditions & Physical Requirements

Flexible scheduling, ability to assist patients with disabilities, operate POS and office equipment, and move products up to 30 lbs.

Note: Management can reassign duties as needed. We promote equality and encourage diverse applicants.