Patient Advocate Team Lead Part-Time (Medical Cannabis)

AYR Wellness Inc.; Dunedin (FL); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player in the cannabis sector is seeking a passionate Patient Advocate Team Lead to oversee dispensary operations. This dynamic role involves managing a dedicated team, ensuring compliance with regulations, and delivering exceptional customer service. You'll play a crucial part in creating a welcoming environment for patients while maintaining inventory accuracy and monitoring industry trends. If you're committed to making a positive impact in the community and have a knack for relationship building, this opportunity is perfect for you. Join a forward-thinking company that values diversity and encourages applicants from all backgrounds.

Qualifications

• 1-3 years of experience in dispensary operations or customer service.
• Must pass a Level 2 FBI Background Check.

Responsibilities

• Oversee daily operations of a licensed medical marijuana dispensary.
• Manage patient advocate staff and ensure compliance with regulations.
• Train staff on SOPs and maintain high patient satisfaction.

Skills

Customer Service

Team Leadership

Regulatory Compliance

Inventory Management

Communication Skills

Education

High School Diploma or GED

Tools

POS Systems

NAV Software

Job description

Patient Advocate Team Lead Part-Time (Medical Cannabis)

Join to apply for the Patient Advocate Team Lead Part-Time (Medical Cannabis) role at AYR Wellness Inc.

Company Description
AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest producers of high-quality cannabis in the U.S., committed to being a force for good and bringing positive change to our communities and industry.

Job Summary
This role supports managers and staff, oversees daily dispensary operations, manages patient/customer needs, and develops a team passionate about cannabis and compliant with regulations.

Duties and Responsibilities

• Oversee all functions related to leadership of a licensed medical marijuana dispensary in Florida.
• Provide excellent customer service and coach team members.
• Respect team members and report findings to management.
• Maintain accurate inventory through routine inspections.
• Manage patient advocate staff activities.
• Update procedures to ensure best practices for staff and patients.
• Train staff on SOPs, product knowledge, and customer service.
• Capture and analyze Key Performance Indicators.
• Manage daily financial reporting and cash procedures.
• Develop staff schedules.
• Report patient incidents or high-risk complaints.
• Ensure HIPAA compliance and patient confidentiality.
• Oversee patient education and counseling programs.
• Monitor industry trends and compliance with regulations.
• Strive for high patient satisfaction and a welcoming environment.
• Maintain product traceability from reception to sale.
• Manage inventory shipments and data entry in NAV.
• Communicate effectively with staff and patients.
• Ensure store cleanliness and safety.

Qualifications

• Must be 21 years or older.
• Pass a Level 2 FBI Background Check.

Education
High school diploma or GED required.

Experience
1-3 years preferred.

Knowledge, Skills, and Abilities

• Customer obsession and relationship building.
• Results-oriented with a learning mindset.
• Technical knowledge relevant to dispensary operations.

Reports To
Patient Advocates.

Working Conditions

• Flexible shifts, including weekends and holidays.
• Assist patients with disabilities.

Physical Requirements

• Communicate effectively with patients and staff.
• Operate POS and office equipment.
• Remain stationary during transactions.
• Inspect IDs and monitor entry via cameras.
• Transport products up to 30 lbs.

Management reserves the right to reassign duties. We promote diversity and equal opportunity employment, encouraging applications from all backgrounds.