Patient Advocate Sr.

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading healthcare provider in Philadelphia is seeking a Senior Patient Advocate to manage patient concerns and grievances. The role involves crisis intervention, fostering positive relationships, and ensuring a patient-centered environment. Candidates should have an Associates Degree and five years of relevant experience.

Qualifications

• Five years working as a Patient Advocate or in a similar healthcare role.

Responsibilities

• Manage concerns and grievances from patients and families.
• Facilitate opportunities for patient and family interaction.
• Collaborate with leadership to standardize grievance resolution.

Skills

Communication

Negotiation

Crisis Management

Education

Associates Degree

Job description

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Job Description

The Senior Patient Advocate is the primary contact managing concerns and grievances from patients, their families, and other healthcare consumers. The Senior Patient Advocate intervenes in crisis situations and negotiates resolutions between conflicted parties while operating within an ethical framework, prioritizing the interests of the patient and fostering positive relationships between staff and patients. These efforts aim to create a more positive, individualized healthcare experience, recognizing each person's diversity and uniqueness. The Senior Patient Advocate proactively communicates and demonstrates responsiveness, providing a dedicated channel for patients to seek solutions to problems, concerns, and unmet needs.

Essential Functions

1. Interacts with co-workers, visitors, and staff consistent with Jefferson’s values.
2. Identifies and develops resources to help implement improvements addressing trends in complaints and grievances.
3. Facilitates opportunities for patients, families, and staff to interact, creating a more patient and family-centered environment.
4. Recruits patients and families to participate in organizational meetings, conferences, and committees.
5. Collaborates with leadership to standardize the complaints/grievance resolution process and supports the Grievance Committee.
6. Duties as assigned.

Qualifications

Education: Associates Degree

Experience: Five years working as a Patient Advocate or in a similar healthcare role

Preferred Certifications: Certification in Patient Advocacy or related field; Certified Public Notary preferred

Work Details

Shift: Day shift (United States of America)

Type: Regular, Full-time

Location

111 S 11th Street, Philadelphia, PA, USA

About Jefferson Health

Jefferson Health, ranked among the top health systems nationally, serves the Philadelphia region and beyond, providing high-quality clinical care, education, and research. With over 65,000 staff, Jefferson operates numerous hospitals and outpatient facilities, committed to community health and professional excellence.