Patient Advocate - Pensacola, FL, USA

Remote Medical Inc.; Providence (RI); On-site; USD 60,000 - 75,000; Full time

Job summary

Remote Medical Inc. in Providence, RI, seeks a Patient Care Liaison to support the Global Coordination Centre in securing access to local medical care and in coordinating payments to third‑party facilities.

The role requires deployment to facilities, translation, and advocacy to ensure timely, compassionate service while maintaining clear communication with doctors, GCC, and patients.

Qualifications

• Excellent communication skills and professionalism.
• Bilingual in local language & English as per operation area.
• Demonstrated self-discipline and cross-cultural adaptability.
• Ability to provide patient advocacy in remote/international areas preferred.

Responsibilities

• Remain available during agreed hours for contact by GCC.
• Deploy to medical facilities to greet RMI patients within 1 hour of GCC notification.
• Facilitate payment methods with facilities and mediate between facility and GCC.
• Ensure swift access to care and resolve issues promptly and professionally.
• Provide translation between local dialect and English for GCC.
• Manage welfare of patients during admissions and ensure comfort and understanding of treatment.
• Maintain relationships with treating physicians and obtain up-to-date information.
• Provide timely updates to GCC on patient status and plans.

Skills

Communication skills

Bilingual (local language & English)

Self-discipline

Cross-cultural adaptability

Patient advocacy

MS Office proficiency

Tools

Microsoft Office

Job description

Career Opportunities with Remote Medical Inc.

A great place to work.

Careers At Remote Medical Inc.

Current job opportunities are posted here as they become available.

SUMMARY

Under indirect supervision, provides and manages access to local medical care in the area of operation, providing support to RMI Global Coordination Centre (GCC) in the security and receipt of payments to third party medical establishments. Acts as the RMI representative for all operational and pastoral requirements of patients under the care of RMI.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Remain available throughout agreed hours of coverage for contact by the RMI GCC
• Deploy to pre-defined medical facilities in area of operation to meet and greet RMI patient within 1 hour of notification from GCC (Or any other agreed timeframes).
• Work in conjunction with the GCC to ensure that payment methods have been agreed with the receiving medical facility. Where applicable, act as a mediator between medical facility and GCC.
• Ensure swift access to care for RMI patients, responding to problems in a pragmatic and professional manner to resolve as quickly as possible.
• Provide translation from local dialect to English in both verbal and written forms and pass this on to thee GCC.
• Deploy to medical facilities daily when a protracted in-patient stay occurs.
• Manage the welfare of patients through any admission to a medical facility, ensuring that the patient is comfortable, understands the treatment being provided and meet reasonable requests for support.
• Establish working relationships with treating physicians and where applicable speak directly with the treating medical team to acquire up to date information.
• Provide timely updates to the GCC on the status and proposed plans for the patient in both written and verbal forms.
• Always demonstrate a professional and calm persona, with a confident ability to liaise with client management as required.
• Utilize local knowledge to arrange other services, as required

EDUCATION and EXPERIENCE

• Minimum of 2 years’ experience as a medical healthcare professional in area of operation.
• Bilingual - local language & dialect (as per area of operation), and English.
• Experience providing patient advocacy in remote/international areas, preferred.
• Excellent communication skills and professionalism.
• Demonstrated self-discipline.
• Ability to integrate into a cross-culturalsocialstructure.

COMPUTER SKILLS

• Proficiency in Microsoft Office applications, and general computer & technology literacy preferred.

CERTIFICATES AND LICENSES

Valid driver's license for area of operation (preferred)

RMI is an Equal Opportunity Employer and, where applicable, a federal contractor committed to affirmative action. We make employment decisions without regard to any characteristic protected by applicable federal, state, or local law