Patient Advocate I - Remote

U.S. Anesthesia Partners; United States; Remote; USD 21,000 - 33,000; Full time

Job summary

U.S. Anesthesia Partners seeks a Patient Advocate I – RCM to handle incoming calls and written inquiries from patients, providers, payers, and offices. You will resolve billing questions, claims, denials, and payments while maintaining confidentiality and professional timeliness.

The role emphasizes accurate data entry, English language proficiency, and cooperative teamwork in a medical setting. Training and performance standards apply as part of daily operations.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree in health or business administration preferred.
• 1 year customer service or billing collections experience preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Answer incoming patient, insurance company, physician office, and facility telephone calls.
• Respond to inquiries and complaints on billing, claims denials, payments, and collections.
• Record all customer contacts with resolution or forwarding actions.
• Directly resolve questions to provide prompt patient satisfaction.
• Explain account status in simple language and relevant context.

Skills

Customer service

Billing collections

Bilingual EN/ES

English writing

IDX system

Data entry

Insurance knowledge

Attention to detail

Confidentiality

Teamwork

Education

High school diploma

Associate degree

Tools

IDX practice mgmt

Billing software

Job description

Overview

The Patient Advocate I – RCM promotes favorable company relationships with patients, providers, and payers through prompt, accurate, and courteous resolution of telephone and written inquiries.

At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska.

The base pay estimate for this role is $15.00 - $23.99 hourly. The final offer will depend on the skills, experience, and qualifications of the selected candidate. This range is for base pay only and does not include bonuses or other compensation. This position is eligible for a quarterly bonus. Bonuses are not guaranteed and are awarded based on company and individual performance.

Job Highlights

ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)

• Answers incoming patient, insurance company, physician office, and facility telephone calls.
• Receives and responds to all inquiries and complaints that may pertain to all phases of operations including billing, claims, claim denials, payments, and collection activities.
• Records all customer contacts, including resolution or forwarding actions taken to refer questions to the proper party.
• Whenever possible, directly resolves questions so that the patient receives prompt satisfaction.
• Responds promptly to all written inquiries or notifies the patient if there will be a delay in obtaining a final resolution to the problem.
• Explains the account situation accurately and in simple language so that the patient can understand the explanation and how it applies to the question.
• Works assigned tasks in a timely manner.
• Attends in-service training to improve skills and keep abreast of changes in contracts and procedures.
• Identifies and communicates complaint patterns to the management team.
• Maintains strictest confidentiality.
• Documents all actions in the system’s notes.
• Demonstrates a positive attitude and serves others with personal service 100% of the time.
• Uses the phone in a responsible, courteous, and professional manner, keeping personal phone calls to a minimum.
• Meets customer satisfaction standards set forth by management.
• Meets productivity/performance standards set forth by management.
• Adheres to all company policies and procedures.
• Performs other duties as assigned.

Qualifications

KNOWLEDGE/SKILLS/ABILITIES (KSAs):

• High school graduate or equivalent required.
• Associate’s degree in health or business administration, or a related field of study is preferred.
• Equivalent combination of education and experience will be considered. Experience in a health care organization is preferred.
• Minimum of 1 year of customer service or billing collections experience preferred.
• Bilingual in English and Spanish preferred.
• Excellent verbal and written English language skills to answer customer concerns in simple, common language.
• Proficient math skills (i.e. calculation charges, payments, and adjustments).
• Knowledge of insurance processing, guidelines, and general laws related to all payers.
• Must be able to establish proficiency using the IDX practice management system.
• Excellent customer service skills.
• Ability to multi-task effectively.
• Data entry skills.
• Basic knowledge of CPT, ICD-9, and ASA codes.
• Sound problem solving skills and the ability to make decisions.
• Strong analytical skills.
• Must have a pleasant disposition and high tolerance level.
• Must display a positive “teamwork” attitude and strong interpersonal skills.
• Ability to work effectively and independently with limited supervision.
• Ability to maintain confidentiality.
• Willingness and ability to follow direction and/or company policy as directed by management.

*The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional Standing
• Occasional Walking
• Frequent Sitting
• Frequent hand, finger movement
• Use office equipment (in office or remote)
• Communicate verbally and in writing

US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.