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Patient Advocate, Hereditary Cancer (Call Center Experience Preferred)

Davita Inc.

Salt Lake City (UT)

On-site

USD 40,000 - 60,000

Full time

2 days ago
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Job summary

A leading healthcare organization seeks a Patient Advocate in Salt Lake City. The role involves coordinating patient testing services, clarifying insurance benefits, and liaising with various healthcare providers. Candidates should possess strong communication skills, a commitment to teamwork, and at least a high school diploma or equivalent. Bilingual abilities in Spanish are encouraged to enhance patient interactions.

Qualifications

  • High School diploma required with at least 1 year of relevant experience.
  • Fluent in Spanish preferred.
  • Excellent listening and transcribing skills.

Responsibilities

  • Coordinate testing services and clarify insurance coverage to patients.
  • Manage inquiries while ensuring quality and compliance with regulations.
  • Communicate effectively with various departments to optimize service delivery.

Skills

Excellent interpersonal skills
Communication skills
Problem solving
Organizational skills
Teamwork

Education

High School diploma or equivalent
Associate or bachelor's degree

Tools

Excel
Word

Job description

Overview


The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers.


Responsibility


Responsible for coordinating testing services for patients by:



  1. Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.

  2. Working with healthcare providers to complete the required documentation and sample submission.

  3. Confirming insurance eligibility and benefit levels.

  4. Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.

  5. Employee will be on the phone approximately 60-80% of the time.

  6. Independently manage assigned work and meet production and quality metrics.

  7. Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.

  8. Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.

  9. Participate in the Quality Assurance plan.

  10. Comply with applicable CLIA and HIPAA regulations.


Qualifications



  1. High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degree.

  2. Fluent in Spanish is preferred/encouraged.

  3. Excellent interpersonal and communication skills.

  4. Preference given to higher net typing speed applicants.

  5. Excellent listening, transcribing, and self-review skills.

  6. PC experience, including familiarity with Excel, Word, Internet, and e-mail.

  7. Able to manage several tasks simultaneously, often under pressure.

  8. Excellent organizational and task management skills and professional judgment.

  9. Enjoys problem solving and identifying patterns.

  10. Hardworking individual who loves working on a team and supporting others.


Physical Requirements


Lifting Requirements -sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements -stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.


EEO


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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