Patient Advocate, Executive Concierge Care

Atrium Health Wake Forest Baptist & Wake Forest University School of Medicine; North Carolina; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated medical receptionist to join their team in a fast-paced office environment. This role involves greeting patients, scheduling appointments, and managing various administrative tasks to ensure smooth operations. The ideal candidate will possess strong communication skills, a solid understanding of medical terminology, and the ability to work collaboratively in a dynamic setting. With a commitment to improving health and advancing healing, this organization offers an exciting opportunity to contribute to the well-being of the community while developing your professional skills.

Qualifications

• 1 year of medical receptionist experience preferred.
• Proficient typing and accurate spelling required.
• Experience with CAM therapies preferred.

Responsibilities

• Greets arriving patients and performs administrative duties.
• Schedules appointments and performs patient registration tasks.
• Processes incoming and outgoing mail and supply deliveries.

Skills

Medical Terminology

Data Entry

Customer Relation Skills

Organizational Skills

Time Management

Communication Skills

Education

High School Diploma or GED

Tools

Computer

Telephone

Typewriter

Fax Machine

Copier

Job description

JOB DESCRIPTION

Greets all arriving patients and families and performs administrative duties. Schedules appointments, performs patient registration tasks, cashier-related functions and various data entry and clerical and office work.

Essential Functions

• Answers multi-line telephone, provides routine information to callers and patients, takes messages and places pages.
• Contacts patients by telephone to confirm scheduling information and communicates patient schedules and changes to the appropriate staff.
• Performs patient check-in and initial patient registration tasks and ensures accurate completion of forms.
• Collects patients' post charges and payments. Completes patient receipts in a timely fashion.
• Orders, monitors and stocks all paper supplies including retail items.
• Processes incoming and outgoing mail and supply deliveries.
• Files and maintains an orderly medical records system.

Physical Requirements

Work requires reaching in front of body to operate telephone, typewriter, computer, copier, and fax machine. Work requires long periods of sitting, frequent bending and pivoting to perform filing and office activities and reaching overhead occasionally. Must be able to lift documents or supplies weighing 1-10 pounds frequently, 11-20 pounds occasionally, and 21-50 pounds rarely. Work requires frequent use of fingers and both hands, speaking with clear diction, hearing and vision at close-up ranges (24 inches). Works in a fast paced office environment. Employee is responsible for working in a safe manner. Hours are occasionally long or irregular.

Education, Experience And Certifications

High School Diploma or GED preferred. 1 year medical receptionist experience preferred. Experience with medical terminology, data entry, computer skills required. Proficient typing and accurate spelling required. Experience or familiarity with other CAM therapies preferred. Requires excellent oral and written communication, organizational, time management, professionalism, group facilitation and customer relation skills.

About Us

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

About the Team

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing - for all.

Vision

To be the first and best choice for care.

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence - always