PATIENT ADVOCATE

Universal Health Services; Chino (CA); On-site; USD 30,000 - 47,000; Part time

Job summary

Universal Health Services, Inc. seeks a Part-Time Patient Advocate for Canyon Ridge Hospital in California.

The role acts as a liaison between patients, families, and hospital staff to protect patient rights and address concerns promptly and professionally. The position involves advocating for patient rights, handling complaints, documenting grievances, ensuring regulatory compliance, and educating patients on advocacy resources.

Qualifications

• Bachelor's degree preferred in Healthcare Administration, Social Work, Psychology, Human Services, or related field.
• Prior experience in patient advocacy, healthcare customer service, risk management, social services, or related healthcare role preferred.
• Knowledge of CMS, Joint Commission, and patient rights regulations preferred.
• Strong investigation, conflict resolution, and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office applications and electronic health records.

Responsibilities

• Advocate for patient rights and concerns.
• Manage and resolve patient complaints and grievances.
• Communicate with patients, families, and staff.
• Investigate concerns and facilitate resolutions.
• Maintain accurate documentation and grievance records.
• Ensure compliance with patient rights and regulatory standards.
• Collaborate with clinical and support departments.
• Identify trends and recommend service improvements.
• Educate patients and families on advocacy resources.
• Support a positive patient experience throughout hospitalization.

Skills

Patient advocacy

Healthcare communication

Conflict resolution

Documentation

Education

Bachelor's degree preferred in Healthcare Administration, Social Work, Psychology, Human Services, or related field

Tools

Microsoft Office

Electronic Health Records

Job description

Responsibilities

Join our compassionate Canyon Ridge Hospital team and make a meaningful difference in the lives of patients and their families every day. We are seeking a dedicated Part-Time (25 Hours) Patient Advocate to serve as a liaison between patients, families, and hospital staff, ensuring that patient rights are protected and concerns are addressed promptly and professionally.

Responsibilities

• Advocate for patient rights and concerns.
• Manage and resolve patient complaints and grievances.
• Communicate with patients, families, and staff.
• Investigate concerns and facilitate resolutions.
• Maintain accurate documentation and grievance records.
• Ensure compliance with patient rights and regulatory standards.
• Collaborate with clinical and support departments.
• Identify trends and recommend service improvements.
• Educate patients and families on advocacy resources.
• Support a positive patient experience throughout hospitalization.

Qualifications

Qualifications

• Bachelor's degree preferred in Healthcare Administration, Social Work, Psychology, Human Services, or a related field.
• Prior experience in patient advocacy, healthcare customer service, risk management, social services, or a related healthcare role preferred.
• Knowledge of CMS, Joint Commission, and patient rights regulations preferred.
• Strong investigation, conflict resolution, and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office applications and electronic health records.