Patient Advocate

YKHC Yukon Kuskokwim Health Corporation; Bethel (CT); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

Eleven paid holidays

Comprehensive healthcare coverage

Life and Disability Insurance

Flexible Spending Account

Retirement plans

Employee Wellness Center

Plus More!

Job summary

YKHC in Bethel, Alaska invites a dedicated Patient Advocate to join our Patient Accounts Department. You will support patients, certify payments, and act as an AR transaction specialist, translating Healthcare Finance into clear information for customers.

Ideal candidates bring experience in patient access, billing, denial management, and collections, with strong time management and the ability to handle an variable workload. Knowledge of YKHC solutions is required or expected.

Qualifications

• Experience in health care reimbursement and patient access required.
• Ability to handle AR transactions and denials.
• Strong time management and deadline-driven work style.

Responsibilities

• Represent patients in the Patient Accounts Department.
• Assist patients in finding resources and interpreting healthcare finance information.
• Process payments and perform AR-related tasks and collections as needed.

Skills

Customer service

Healthcare reimbursement

Time management

Billing & denials

Education

High school diploma or equivalent

Bachelor’s degree preferred/waived with experience

Tools

Cerner Millennium Revenue Cycle

IHS Tribal Billing knowledge

Microsoft Office

Job description

We are working together to achieve excellent health. Come join us! The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly 30,000 people living across rural, southwest Alaska in villages with populations from about 10 to more than 1,000. Bethel, the regional hub and location of the only hospital in the region, has a population of nearly 7,000. The Yukon-Kuskokwim Delta is home to thousands of lakes and two primary rivers - Kuskokwim and Yukon. We offer a broad range of employment opportunities and the chance to make a meaningful impact on the health of people in the region.

Position Summary

The Patient Advocate represents the patients of YKHC. This position is responsible for customer service activities in the Patient Accounts Department, which includes helping patients find the resources that best meet their needs. The Patient Advocate receives and certifies payments, is an A-R transaction specialist, and helps patients interpret Healthcare Finance into practical information. The candidate brings with them a long professional history of patient access, billing, account resolution, denial management, and collections experience. Candidate must have the ability to adjust to an uneven flow of incoming workload. Must be able to demonstrate excellent time management skills and be able to set timelines and goals to ensure that all assigned duties are accomplished within established time frames. Candidate must have knowledge of all YKHC solutions.

Position Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Diploma or equivalent. Bachelor’s Degree required Degree requirement can be waived on a year for year basis for a combination of education and experience Three (3) years’ experience in health care reimbursement and customer service experience Two (2) years’ experience with healthcare reimbursement Experience managing the collections, denials, and reimbursement of complex lines of business such as Long Term Care, Inpatient, Ambulatory Surgery, or Behavioral Health AAHAM CRCS-I/-P required or must be obtained within one (1) year of employment AMBA Medical Billing Certification Preferred HFMA CRCR Preferred Experience using office machinery including printers, photocopiers, fax machines, and multi-line phone systems IHS Tribal Billing knowledge required Experience with Cerner Millennium Revenue Cycle required College level course in Medical Terminology preferred Versed in Microsoft Office Suite Typing speed of 60 wpm 10-key calculator skills, by touch Ability to speak Yupik preferred Must be able to demonstrate working knowledge of the billing submission types 1500, 1450 (UB04), 837I, 837P, 837D

Benefits Include

• Generous PTO - starting at 4.5 weeks per year, accrued over time
• Eleven paid holidays
• Comprehensive healthcare coverage
• Life and Disability Insurance
• Flexible Spending Account
• Retirement plans
• Employee Wellness Center
• Plus More!

Compensation

Pay Range Minimum: 18.89 Employment Type: Regular Time Type: Full time Hours Per Week: 40 FLSA Exempt: No

Equal Opportunity Statement

Yukon Kuskokwim Health Corporation is an affirmative action/equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, ethnicity, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status and any other basis protected by law. Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly. Under P.L. 93-638, preference is given to Alaska Native/American Indian applicants.

For more information, please contact the YKHC Recruitment Department at [e-mail] Join YKHC, a Tribal Health Organization serving 58 tribes in southwest Alaska. We offer comprehensive healthcare, from community clinics to a regional hospital, dental, behavioral health, and more. Come be part of our team!