Patient Advocate

The Source; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

The Source in Austin, TX invites applications for a full-time Patient Advocate who will provide daily crisis intervention support to clients. You will conduct intakes, discuss pregnancy options, and connect clients with resources and referrals, while maintaining confidentiality and accurate records.

Qualifications include a Bachelor's in a helping field, bilingual English/Spanish preferred, strong organizational and communication skills, and proficiency with Microsoft Office.

Qualifications

• Bachelor's degree in a helping field; social work, counseling, psychology, or sociology preferred.
• Experience in a social services setting preferred.
• Bilingual in English and Spanish preferred or may be required.
• Experience with Microsoft Office applications.
• Excellent organizational skills and attention to detail.
• Able to work in a fast-paced environment and show compassion.

Responsibilities

• Provide crisis intervention support with warmth and compassion.
• Conduct initial intake appointments and discuss options.
• Maintain client records and follow-up per policy.
• Coordinate referrals and program resources.
• Assist with scheduling appointments and intake processes.
• Train volunteers and participate in events as needed.
• Attend staff meetings and ensure confidentiality.

Skills

Bilingual EN/ES

Communication skills

Organizational skills

Attention to detail

Self-motivated

Fast-paced work

Education

Bachelor's in helping field

Tools

Microsoft Office

Job description

Patient Advocate

Make an Impact Through Compassionate Care

Full-Time | Non-Exempt
Reports to: Clinic Director
Funding Source: Grant Funded

Make a Difference in the Lives of Women and Families

Do you have a heart for serving others with compassion and professionalism? Do you enjoy listening, helping, connecting people with resources, and providing support during important moments in their lives?

The Source is seeking a Patient Advocate to provide daily crisis intervention support for clients of The Source.

The Patient Advocate has responsibility for daily crisis intervention support for clients of The Source. They will conduct initial intake appointments, discuss pregnancy options, and provide referral resources and follow up support.

What You'll Do

In this role, you will:

• Demonstrate ongoing compliance with all Thriving Texas Families (TTF) requirements, including participation in required trainings, adherence to program protocols, compliance standards, documentation requirements, and applicable state and organizational policies.
• Provide crisis intervention support for each patient in an atmosphere of warmth and compassion through listening and helping skills.
• Assess client needs and connect client to program resources and community referrals.
• Provide accurate information about abortion, parenting, adoption, and foster care.
• Offer support, material, and referrals appropriate to patient's situation.
• Coordinate appropriate follow up with patients according to the policies and guidelines of The Source.
• Keep current on information in The Source's referral system.
• Maintain and update all patient records as indicated in clinic policies and guidelines.
• Ensure that patient follow up occurs in a timely manner.
• Complete required training for TTF.
• Work with and help train volunteers.
• Maintain confidentiality of client's personal and financial information.
• Assist with scheduling appointments and make appointment reminder calls.
• Assist with client intake process.
• Assist with making client folders/bags, when needed.
• Attend staff meetings.
• Assist in special events, Source 101's and church presentations as needed.
• Expected to attend and volunteer at The Source's local major fund-raising event every year. Strongly preferred to attend and volunteer at The Source's second major fund-raising event as well.
• Establish positive working relationships with staff members and volunteers.
• Other duties, as assigned.

Could This Be the Right Opportunity for You?

We're looking for someone who meets the following qualifications:

• Bachelor's degree in a helping field; social work, counseling, psychology, or sociology, preferred.
• Experience working in a social services setting, preferred.
• Bilingual in English and Spanish, preferred or may be required.
• Have experience with Microsoft Office computer applications.
• Exhibit excellent organizational skills.
• Attention to detail.
• Be self-motivated, dependable, and responsible.
• Work well in a fast-paced environment.
• Excellent oral and written communication skills.
• Demonstrate compassion, cheerfulness and professionalism.

Ministry Alignment

As a ministry of The Source, candidates must:

• Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
• Exhibit strong commitment and dedication to the sanctity of human life and sexual purity.
• Agree with and be willing to uphold the Statement of Principle, Statement of Faith and policies of the The Source.

Ready to Make an Impact?

If your experience, strengths, and heart for serving others align with this opportunity, we encourage you to apply and explore how you can be part of the work happening at The Source.

Join a team committed to serving women and families with compassion, professionalism, and meaningful support.