Patient Admissions & Discharge Concierge

North Mississippi Health Services; Winfield (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

North Mississippi Health Services is seeking an Admission & Discharge Specialist to manage patient admissions, discharges, and scheduling. This role acts as a welcoming, professional representative and handles patient information, payments, and records with accuracy and care.

Primary duties include verifying demographics, obtaining insurance data, posting payments, assisting with referrals, and supporting claims and billing review to ensure smooth patient flow and high-quality care.

Responsibilities

• Greets patients in a positive, helpful, and courteous manner.
• Answers and directs calls to appropriate personnel; takes messages as needed.
• Directs visitors and physician office patients to correct locations.
• Assists patients with questions about Patient Portal.
• Ensures waiting area and front desk are organized and presentable.
• Obtains demographic and insurance information in a timely and professional manner.
• Verifies/updates personal information, demographic information, assists with appointment information upon request.
• Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
• Obtains and scans insurance card(s) into applicable database.
• Verifies insurance eligibility/benefits information and updates in Registration systems.
• Collects and witnesses required signatures on patient paperwork.
• Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments.
• Prints and applies armbands to patients (if applicable).
• Escorts patients or arranges for transport to assigned room or service area.
• Assists patient with scheduling/rescheduling appointments and procedures as needed/requested.
• Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
• Collects/posts payment on account (if necessary) and provides receipt for payments.
• Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal).
• Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner.
• Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information).
• Prepares and documents deposits.
• Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc.).
• Resolves all billing edits.
• Properly maintains up-to-date office supplies and stock.
• May be asked to manage patient referrals inside and outside systems, schedules appointments, and communicates with health care providers to ensure seamless transitions in patient care.

Job description

North Mississippi Health Services is seeking an Admission & Discharge Specialist to manage patient admissions, discharges, and scheduling. This role acts as a welcoming, professional representative and handles patient information, payments, and records with accuracy and care.

Primary duties include verifying demographics, obtaining insurance data, posting payments, assisting with referrals, and supporting claims and billing review to ensure smooth patient flow and high-quality care.