Patient Admissions Concierge

Tennova Healthcare- North Knoxville Medical Center; Knoxville (TN); On-site; USD 32,000 - 44,000; Full time

Job summary

Tennova Healthcare- North Knoxville Medical Center is seeking an Admitting Clerk to support efficient patient admissions and registrations. The role emphasizes accurate documentation, insurance verification, and providing financial counseling with a focus on excellent customer service.

Responsibilities include verifying coverage, explaining costs and ABNs, and coordinating with departments to ensure timely service while maintaining patient confidentiality and policy compliance.

Qualifications

• 0-2 years of admissions or customer service experience.
• 1-2 years in a healthcare setting preferred.
• Strong interpersonal skills and communication.
• Proficiency in electronic registration and order entry systems.
• Ability to handle confidential information with professionalism.

Responsibilities

• Register patients accurately, collect signatures on forms.
• Verify insurance coverage and plan codes for billing.
• Explain ABNs and financial documents to patients.
• Counsel self-pay patients on costs and options.
• Log valuables and place patient identification armbands.
• Read orders and ensure correct entry for departments.
• Notify departments of arrivals and follow delays.
• Assist with inpatient bed assignments with nursing.
• Operate multi-line phone system and relay messages.
• Support emergency codes and facility plans.

Skills

Interpersonal communication

Registration systems

Insurance verification

Confidentiality

Attention to detail

Multitasking

Job description

Tennova Healthcare- North Knoxville Medical Center is seeking an Admitting Clerk to support efficient patient admissions and registrations. The role emphasizes accurate documentation, insurance verification, and providing financial counseling with a focus on excellent customer service.

Responsibilities include verifying coverage, explaining costs and ABNs, and coordinating with departments to ensure timely service while maintaining patient confidentiality and policy compliance.