Patient Administrator

NHS Jobs; University Place (WA); On-site; USD 22,000 - 26,000; Part time

Job summary

NHS Jobs is seeking a Patient Administrator to join the Endoscopy team on a part-time basis at our Cornwall Community Diagnostic Centre. You will be the first point of contact for patients, ensuring a welcoming and professional experience throughout their diagnostic journey.

You will handle patient records, coordinate reports, and support the clinical and operational teams to maintain a smooth patient pathway.

Qualifications

• Experience in a customer service, administration, or patient-facing role.
• Strong IT skills, including confidence using Microsoft Office and other systems.
• Excellent communication and organisational skills.
• A proactive approach with the ability to work independently and as part of a team.

Responsibilities

• Welcome and support patients throughout their visit, providing an outstanding customer experience.
• Manage patient records, prepare documentation, and maintain accurate information across our systems.
• Respond to telephone and face-to-face enquiries efficiently, resolving queries and directing patients appropriately.
• Coordinate reports and correspondence, ensuring information is distributed accurately and within required timescales.
• Work collaboratively with clinical, operational, and booking teams to ensure a seamless patient pathway.

Skills

Customer service

Administration

Patient-facing role

IT skills

Job description

Patient Administrator - Endoscopy (Part Time) 28.5 hour contract |3 days per week | 8am - 6pm | Flexible working across Monday to Sunday We are looking for a Patient Administrator to join our Endoscopy team on a part-time, permanent basis at our Community Diagnostic Centre in Cornwall. This is a patient-focused role where you'll be the first point of contact for patients, ensuring a welcoming and professional experience throughout their diagnostic journey. Working closely with clinical and operational teams, you'll provide essential administrative support in a busy and rewarding healthcare environment.

What you'll do:

• Welcome and support patients throughout their visit, providing an outstanding customer experience.
• Manage patient records, prepare documentation, and maintain accurate information across our systems.
• Respond to telephone and face-to-face enquiries efficiently, resolving queries and directing patients appropriately.
• Coordinate reports and correspondence, ensuring information is distributed accurately and within required timescales.
• Work collaboratively with clinical, operational, and booking teams to ensure a seamless patient pathway.

What we're looking for:

• Experience in a customer service, administration, or patient-facing role.
• Strong IT skills, including confidence using Microsoft Office and other systems.
• Excellent communication and organisational skills.
• A proactive approach with the ability to work independently and as part of a team.
• A commitment to delivering exceptional patient care and service.