Patient Admin Specialist (PAS)

Aquent; San Jose (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Aquent partners with a leading healthcare organization in the United States to optimize patient experiences and administrative workflows. This role acts as the friendly frontline, handling admissions, scheduling, and front-office support to ensure smooth daily operations.

You will work closely with clinical staff, manage patient inquiries, and maintain accurate records using EMR systems. Strong communication and multitasking are essential in this patient-centered environment.

Qualifications

• High School Diploma or GED required.
• Knowledge of medical terminology is essential.
• Proficiency in Windows-based software and EMR systems.
• Excellent verbal and written communication with strong customer service.
• Ability to manage multiple priorities in a fast-paced healthcare setting.

Responsibilities

• Serve as the primary front desk contact for patients, including check-in/out.
• Greet patients warmly and answer questions about appointments and payments.
• Manage a multi-line phone system and route calls to clinical staff.
• Verify authorizations and scheduling preferences with providers.
• Maintain patient information and directory databases.
• Support administrative tasks and use EMR systems as needed.
• Assist clinical staff by coordinating patient flow and documentation.
• Handle non-clinical inquiries and escalate as appropriate.

Skills

Medical terminology

Customer service

Communication skills

Multitasking

Computer literacy

Windows-based software

Education

High School Diploma or GED

Tools

EMR systems

Job description

Aquent is proud to partner with a leading organization dedicated to advancing healthcare and improving patient lives. This innovative environment fosters growth and provides an opportunity to contribute to vital community services, making a tangible difference every day.

Are you a highly organized and compassionate individual eager to make a direct impact on patient care? We're seeking a dedicated professional to join our partner's dynamic team. In this pivotal role, you'll be the welcoming face and efficient backbone of their operations, ensuring seamless patient experiences and critical administrative support. Your contributions will directly enhance the efficiency of healthcare delivery and positively influence patient journeys.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Be able to work the following schedule: Monday - Friday, 8:00 AM - 5:00 PM

Your Impact

As a key member of the administrative team, you will be instrumental in managing the flow of patient services, from initial coordination and scheduling to handling essential front office functions within a bustling healthcare environment. Your organizational skills and patient-first approach will be crucial in maintaining smooth daily operations and supporting both patients and clinical staff.

What You'll Do

• Serve as the primary point of contact for patients, handling entry, front desk operations, and check-in/out processes.
• Warmly greet and welcome patients, assisting them with initial questions regarding appointments, payments, and schedules.
• Manage a multi-line phone system, screening and routing calls, and taking messages for clinical staff and providers.
• Ensure all necessary verifications and authorizations are complete before patient appointments.
• Communicate effectively with healthcare providers regarding scheduling preferences and respond promptly to urgent patient needs.
• Provide essential patient support using various reference documents and tools.
• Execute diverse administrative tasks, including maintaining information and directory databases, and processing necessary forms.
• Utilize telephone systems and electronic medical records systems proficiently to perform assigned job tasks.
• Consistently meet or exceed organizational and department service standards.
• Address non-clinical patient inquiries and messages, escalating as appropriate.
• Oversee the management and distribution of faxes, mail, and the filing of documentation.

What You'll Bring

Must-Have Qualifications

• High School Diploma or GED.
• Knowledge of medical terminology.
• Proficiency in computer systems and software relevant to administrative functions.
• Excellent verbal and written communication skills, appropriate for a professional healthcare setting.
• Demonstrated ability to provide exceptional customer service, solve problems efficiently, and manage multiple priorities simultaneously.
• Familiarity with Windows-based office software, computers, and operating systems.
• Adeptness at adjusting communication style to suit the needs and understanding level of diverse individuals.
• Proven ability to maintain composure and effectiveness in stressful situations.