Patient Accounts Specialist I - Pre Visit

MedStar Health; White Marsh (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

MedStar Health is seeking a Patient Accounts Specialist I for Pre Visit duties in Maryland. The role handles pre-registration, pre-collection and coordination with Medicaid processes while promoting a positive patient experience.

Required are a high school diploma or GED and 1-2 years in patient accounting or related healthcare work; strong communication and Excel/Word skills are essential to succeed in this team.

Qualifications

• High School Diploma or GED required.
• 1-2 years' experience in patient accounting or related healthcare field.
• Detailed knowledge of payer billing/collection processes.
• Basic UB04 and EOB knowledge.
• Knowledge of CPT/ICD-10 coding; strong communication and organizational skills.
• Proficient in hospital registration/billing systems, Excel and Word.

Responsibilities

• Pre-registers and pre-collects for services designated CFC responsibility.
• Maintains a professional and courteous behavior to ensure a positive image within the community served and to promote customer satisfaction.

Skills

Communication skills

Analytical skills

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Hospital billing systems

UB04/EOB knowledge

Job description

Patient Accounts Specialist I - Pre Visit

Full time, evening shift position, Monday - Friday, 11:30am - 8:00pm

The Pre-visit team is responsible for providing a positive patient experience by contacting the patients prior to their visit in our facilities to advise of their estimated financial responsibility for the upcoming scheduled service. Once the patient is contacted, we complete pre-registration, pre-collect, check prior open balances and financial screening as appropriate. At time of contact for pre-collection, we offer agreeable payment plans, start the Medicaid application process and complete the financial assistance application if needed. We work closely with the Patient Advocates at each hospital to complete the Medicaid applications. We also work closely with Patient Access at all hospitals to collect the time-of-service payment and elevate any financial risk to review. Our goal is to make the patient's first MedStar Health experience their best experience.

Job Summary-Pre-registers and pre-collects for services designated CFC responsibility. Maintains a professional and courteous behavior to ensure a positive image within the community served and to promote customer satisfaction.

Minimal Qualifications
Education

• High School Diploma or GED required

Experience

• 1-2 years' Experience in patient accounting, accounts receivable or related healthcare field required or an equivalent combination of experience and college education in accounting, finance or healthcare administration

Knowledge Skills and Abilities

• Detailed working knowledge and demonstrated proficiency in at least one specific payers application billing and/or collection process.
• Requires basic working knowledge of UB04 and Explanation of Benefits (EOB).
• Requires some knowledge of medical terminology and CPT/ICD-10 coding.
• Excellent communication, analytical, interpersonal and organizational skills.
• Proficient uses of hospital registration and/or billing systems and personal computers as well as Microsoft Excel and Word applications.