Patient Accounts Specialist I - Pre Visit

MedStar Health; Baltimore (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

MedStar Health is seeking a Patient Accounts Specialist I - Pre Visit for an evening shift. This role pre-registers and pre-collects for scheduled services, communicates potential financial responsibility, and assists with Medicaid applications and financial assistance as needed.

The team collaborates with Patient Advocates and Patient Access to ensure accurate billing, timely pre-collections, and a positive first experience for patients across our facilities.

Qualifications

• Detailed working knowledge of at least one payer application billing and/or collection process.
• Basic working knowledge of UB04 and EOB.
• Knowledge of medical terminology and CPT/ICD-10 coding.
• Excellent communication, analytical, interpersonal and organizational skills.
• Proficient in hospital registration and/or billing systems and Microsoft Excel and Word.

Responsibilities

• Pre-registers and pre-collects for services designated CFC responsibility.
• Maintains a professional and courteous behavior to ensure a positive image within the community served and to promote customer satisfaction.

Skills

Payer billing knowledge

UB04 knowledge

EOB knowledge

CPT/ICD-10 coding

Excel

Word

Communication skills

Analytical skills

Interpersonal skills

Organizational skills

Education

High School Diploma or GED

Job description

Patient Accounts Specialist I - Pre Visit

Full time, evening shift position, Monday - Friday, 11:30am - 8:00pm

The Pre-visit team is responsible for providing a positive patient experience by contacting the patients prior to their visit in our facilities to advise of their estimated financial responsibility for the upcoming scheduled service. Once the patient is contacted, we complete pre-registration, pre-collect, check prior open balances and financial screening as appropriate. At time of contact for pre-collection, we offer agreeable payment plans, start the Medicaid application process and complete the financial assistance application if needed. We work closely with the Patient Advocates at each hospital to complete the Medicaid applications. We also work closely with Patient Access at all hospitals to collect the time-of-service payment and elevate any financial risk to review. Our goal is to make the patient's first MedStar Health experience their best experience.

Job Summary-Pre-registers and pre-collects for services designated CFC responsibility. Maintains a professional and courteous behavior to ensure a positive image within the community served and to promote customer satisfaction.

Minimal Qualifications
Education

• High School Diploma or GED required

Experience

• 1-2 years' Experience in patient accounting, accounts receivable or related healthcare field required or an equivalent combination of experience and college education in accounting, finance or healthcare administration

Knowledge Skills and Abilities

• Detailed working knowledge and demonstrated proficiency in at least one specific payers application billing and/or collection process.
• Requires basic working knowledge of UB04 and Explanation of Benefits (EOB).
• Requires some knowledge of medical terminology and CPT/ICD-10 coding.
• Excellent communication, analytical, interpersonal and organizational skills.
• Proficient uses of hospital registration and/or billing systems and personal computers as well as Microsoft Excel and Word applications.