Patient Accounts Specialist

Jimmy Jazz; Salina (KS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Vacation

Paid Holidays

Educational Assistance

Uniform Reimbursement

Job summary

Central Care Cancer Center is seeking a Patient Accounts Specialist to manage insurance billing, follow-up on denials, and preparation of appeals. The role involves collaborating with Financial Counselors to reduce denials and optimize reimbursement across multiple payers.

You will handle complex instructions, communicate with patients, and contribute to accurate posting of payments while maintaining compliance with state laws and organizational policies.

Qualifications

• Responsible for follow up of denied claims from all governmental and commercial contracted payers.
• Perform timely verification and follow up of denied claims, including initial assessment of denials from payers.
• Proactively reduce denials by spotting trends and reporting to billing staff.

Responsibilities

• Produce appeals for contractual disputes, state review, timely filing, and other coverage issues.
• Work with patients to resolve appeals and file complaints with State Insurance Commission as needed.
• Ensure accurate, maximized reimbursement for the organization.

Skills

Insurance billing

Denial follow-up

Appeals preparation

Customer communication

Data entry

Reading comprehension

Spreadsheet basics

Word processing

Attention to detail

Education

High school diploma

Tools

Database software

Spreadsheet software

Word processing software

Job description

• Employee Type Non-Exempt - 5 Days
• Required Degree High school
• Manage Others No

Contact information

• Name Wendy Leith

The Patient Accounts Specialist is responsible for a variety of office and clerical tasks relating to insurance billing, claims processing, insurance follow-up, insurance appeals, and patient payment arrangements.

• Responsible for follow up of denied claims from all governmental and commercial contracted payers.
• Perform timely and appropriate validation and follow up of denied claims, including the initial assessment of denials received from the payment poster(s) and the electronic claims center.
• Spot trends to proactively reduce denials and report this information to all billing staff.
• Ability to produce appeals for contractual disputes, state independent reviews, timely filing, pre-existing, coordination of benefits, misrepresentation of coverage, CCI edits, interest, medical necessity, RAC, Medicare redeterminations and Judge Advocate appeals.
• Knowledge of State laws regarding insurance appeals with self-funded groups. Able to file complaints with State Insurance Commission and work with patients to resolve appeals on their behalf.
• Proactively work with all billing staff including Financial Counselors to reduce and eliminate future denials.
• Assist in resolving insurance contract issues and disputes.
• Responsible for insuring accurate, maximized reimbursement for the organization.
• Submission of claims to grants and foundations on behalf of patients

• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service.
• Responds well to questions.
• Writes clearly and informatively.
• Follows policies and procedures; completes administrative tasks correctly and on time.
• Demonstrates accuracy and thoroughness.
• Is consistently at work and on time.
• Follows instructions, responds to management direction.
• Ability to read and comprehend complex instructions, short correspondence, and memos.
• Ability to write complex correspondence.
• Ability to effectively present information in one-on-one and small group situations to patients, family members, or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of Database software, Spreadsheet software and Word Processing software.

Together, we serve our communities with professionalism, empathy, and purpose — making a real difference every day.

At Central Care Cancer Center, every team member plays a part in supporting patients and families throughout some of life’s most important moments. With approximately 125 employees across five locations in Kansas and Missouri, Central Care provides high-quality, community-based cancer care while maintaining a close-knit, team-oriented culture. We value teamwork, stability, and respect, and we strive to create a workplace where employees feel supported and proud of the work they do.

Mission

Central Care Cancer Center is committed to delivering individualized, precise, and cutting-edge cancer treatment to patients and communities close to home.

Company Benefits

Central Care offers a comprehensive benefits package to eligible employees, which includes:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• Employer paid Life and AD&D Insurance
• Voluntary Life
• Short Term and Long Term Disability
• Accident and Critical Illness
• Employee Assistance Plan
• Travel Assistance
• 401(k) with company match
• Paid Vacation
• Paid Holidays
• Educational Assistance
• Uniform Reimbursement

Central Care Cancer Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pre-Employment Screening

Following an offer of employment, candidates are required to complete background checks and other job-related screening prior to starting employment.