Patient Accounts Representative - Customer Service

LMH; Lawrence, Northern (KS, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Professional development and recognI T

Excellent benefits

Flexible schedule

Job summary

LMH Health in Lawrence, KS is seeking a Patient Accounts Representative who will assist patients and families with billing questions, insurance claims, and payment concerns, helping the organization maintain financial health.

You will verify benefits, review EOBs, handle appeals, and pursue timely payments with third‑party payers. High school diploma and healthcare billing experience preferred, with opportunities for development and competitive benefits.

Qualifications

• High School diploma or equivalent.
• Two years’ experience of third party billing and follow up in a healthcare setting preferred.

Responsibilities

• Understands the importance of internal customer services.
• Maintains a positive working relationship and communicates appropriately.
• Maintains a professional atmosphere through responsible actions and deeds.
• Represents the department professionally at all times.
• Maintains knowledge of third party payer and government billing requirements.
• Responds to patient questions with concern, treating them with respect and dignity.
• Performs audits of patient accounts to ensure accuracy and timely payment.
• Verifies insurance benefits for commercial, Medicare and Medicaid payers via phone and website.
• Identifies and corrects billing errors and resubmits claims.
• Ensures timely follow up and escalation of outstanding claims with third party payers.
• Reviews EOBs and initiates appeals as necessary.
• Verifies payments and discounts with insurance carriers.
• Works appeals and denials.
• Regular and reliable attendance is essential.

Education

High School diploma or equivalent

Job description

# Something special starts here.You can’t define it, but you know it when you see it: the difference between an average life and the good life. When your cup is full – with joy, purpose and lifelong health – it shows. At LMH Health, we are all about healthy people, healthy communities and healthy futures, and that makes us your destination for an exceptional career. From flexible, work-life harmony to competitive pay and great advancement potential, find everything you’re looking for at LMH Health.You'll find everything you’re looking for at LMH Health:* Join a team that cares about the community* Tuition reimbursement to support continuing education* Professional development and recognition* Excellent benefits**We’re looking for you.**# Job DescriptionSchedule: * Monday-Friday* 8a-5pAre you passionate about helping people and providing exceptional customer service? As a Patient Accounts Representative, you will serve as a key resource for patients and their families by assisting with billing questions, insurance claims, and payment concerns, including self-pay balances. This role plays an important part in supporting patients through the financial aspects of their healthcare experience while helping ensure the financial health of the organization. Through compassionate service, problem-solving, and effective communication, you will make a meaningful impact on both the patient experience and successful account resolution. **II. ESSENTIAL JOB RESPONSIBILITIES*** Understands the importance of internal customer services.* Maintains a positive working relationship and communicates appropriately.* Maintains professional atmosphere through responsible actions and deeds.* Acts in a professional manner representing the department appropriately at all times.* Maintains knowledge and ensures compliance with third party payer and government billing requirements.* Responds to patient questions with concern at all times, treating them with respect and dignity.* Performs audits of patient accounts to ensure accuracy and timely payment.* Verify insurance benefits for commercial, Medicare and Medicaid Payers via phone and website.* Identifies and corrects billing errors and resubmits claims.* Ensures timely follow up and appropriate escalation of outstanding claims with third party payers.* Review EOB’s and initiate appeals as necessary.* Verifies payments and discounts with insurance carriers.* Works appeals and denials. Performs other duties as assigned or requested.* Regular and reliable attendance is an essential function of this position **III. JOB QUALIFICATIONS*****Required***:* High School diploma or equivalent***Preferred:**** Two years’ experience of third party billing and follow up, in a healthcare setting