PATIENT ACCOUNTS REP

Universal Health Services; North Charleston (SC); On-site; USD 38,000 - 60,000; Full time

Job summary

Palmetto Lowcountry Behavioral Health, a subsidiary of UHS, seeks a Full-time Financial Counselor / Collector to manage self-pay accounts and verify insurance while explaining patient financial responsibility before discharge. You will coordinate with the care teams to ensure accurate demographics and timely collection of balances.

The role involves negotiating payment plans, screening for financial need, and following up on self-pay accounts.

Qualifications

• Education: High School diploma or GED; College degree preferred.
• Experience: 1–2 years in a medical office or hospital business office, billing exposure.
• Licensure/Certification: CPR/CPI certification required.

Responsibilities

• Verify insurance, credit reports, Medicare, and data for admission.
• Work with Intake, Utilization Review, and Outpatient to ensure accurate insurance information.
• Enter insurance and billing data into MS4 and Midas systems; assist admissions.
• Prioritize Self-Pay follow-up at least every 30 days.
• Upload paperwork into MS4 and Midas systems.

Skills

Telephone skills

Communication

Interpersonal skills

Credit & collections

Healthcare billing

HIPAA compliance

Education

High School diploma or GED

College degree preferred

Job description

Responsibilities

Palmetto Lowcountry Behavioral Health is now seeking to fill a Full-time Financial Counselor / Collector position

Position Summary

Responsible for working all Self-Pay accounts. Will be responsible for meeting with the afternoon Outpatient accounts to complete the financial counseling paperwork and ensuring the demographics are correct and the insurance is verified. Accurately explains and educates the patient regarding their financial responsibility to the facility in a clear, concise, and professional manner at or before discharge. Talks with the patient or guarantor to collect entire self-pay amount or estimated out-of-pocket amount. Negotiates appropriate payment plans; screens patients who express a financial need or inability to pay; performs follow-up on all self-pay after insurance accounts.

Responsibilities include, but are not limited to:

• Responsible for verifying insurance, credit reports, Medicare, and additional data for admission of patients
• Works with our Intake Dept., Utilization Review Dept., and our Outpatient Dept. to assure accurate insurance information
• Enters insurance and billing information into system for patients being admitted into our outpatient program, and backs up the admissions for inpatient and outpatient morning
• Prioritizes Self-Pay follow-up on accounts as appropriate, but no less than every 30 days
• Uploading paperwork into MS4 and Midas system

Knowledge, Skills and Abilities

• Excellent telephone skills. Working knowledge of insurance terms, and reimbursement procedures, medical terminology, and hospital services,
• Ability to interact in a positive manner and to communicate well with patients, families, co-workers, supervisor, and other hospital employees in person and over the telephone,
• Provide assistance in the area of credit, collection, and patient billing operations to assure that hospital policy and procedures are maintained at all times,
• Skill in oral and written communication, organizational skills and interpersonal skills, skill in the operation of office equipment,
• Ability to work in behavioral health environment and observe the standards of care needed for patients.
• HIPAA: Has access to Medical Records of cases to which they are assigned work. Use of PHI is limited to assigned tasks.

Schedule

Monday - Friday 40 hours per week

PTO accrual bi-weekly

Palmetto Lowcountry Behavioral Health, a subsidiary of UHS, is located on the beautiful Ashley River near Charleston, SC, Palmetto Lowcountry Behavioral Health lends a helping hand to people struggling with mental health and substance use disorders. At Palmetto Behavioral Health we are looking for exceptional people who share our mission of providing superior quality healthcare services and our culture of Service Excellence: treat everyone as a guest, demonstrate professionalism and excellence, practice teamwork.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

For additional information visit www.uhs.com.

Qualifications

Minimum Qualifications

Education: High School diploma or GED; College degree preferred

Experience: One to Two years' experience in a medical office or hospital business office setting preferably will include working with billing healthcare entities such as Medicare, Medicaid, Commercial and Private Pay.

Licensure/Certification: CPR/CPI certification required.

Other: Basic reading, writing and mathematics skills; good telephone and oral communication skills; legible handwriting; ability to concentrate on tasks in high traffic area; ability to maintain information as highly confidential; meet deadlines; good organization and priority setting skills; preferred basic data entry skills with some computer experience; strong customer service skills; empathy; attention to detail.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.