PATIENT ACCOUNTS REP

Foundations Recovery Network; Michigan; On-site; USD 38,000 - 55,000; Full time

Job summary

Skywood Recovery Center, part of Universal Health Services, is a residential treatment facility in Augusta, MI. The Patient Accounts Representative coordinates patient out-of-pocket expenses, reviews financial expectations at admission, and maintains accurate records through treatment and discharge.

The role emphasizes confidentiality, professionalism, and strong interpersonal skills while handling diverse billing scenarios and communicating with families and guarantors.

Qualifications

• High School degree or GED required.
• Minimum 2 years of experience in insurance verification or insurance billing.

Responsibilities

• Works with Admissions to define expected out-of-pocket expenses for families at admission or deferred payments.
• Meets patients at admission to review financial expectations and collections.
• Maintains accounting of payments and ensures timely payment on accounts during active treatment.
• Calculates deductibles, co-payments, transportation and ancillary fees and communicates changes to patients/guarantors.
• Notarizes documents and trains staff on notary processes.
• Coordinates and communicates outstanding fees remaining after discharge to billing vendor for collections.

Skills

Interpersonal skills

Good judgment

Analytical problem solving

Confidentiality

Professionalism

Education

High School Degree or GED

Tools

MS Word

Excel

Job description

Responsibilities

Skywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions. Skywood Recovery provides individual and group therapy, experiential therapy, equine and art therapy, and yoga. Located in Augusta, MI, a convenient drive from Kalamazoo and Lansing, MI, the campus offers a restorative environment with opportunity to enjoy the outdoors.

Skywood is part of onethe nation’s largest and most respected hospital management companies, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, UHS today has annual revenue exceeding $10.7 billion. In 2019, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2018, UHS ranked #268 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago, enabling us to provide compassionate care to our patients and their loved ones: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 350 inpatient acute care hospitals and behavioral health facilities and 30 outpatient and other facilities located in 37 states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information on the Company, visit our web site: http://www.uhsinc.com.

Qualifications

The Patient Accounts Representative is responsiblefor coordinating the collectionof patient out-of-pocket expenses in a timely, effective and efficient manner.

Essential Duties and Responsibilities

• Works closely with the Admissionsdepartment to clearly define expected out-of-pocket expenses for families to be paid at the time of admission, or deferred payments as applicable.


• Meets patients at the time of admissionto compassionately and effectively review financial expectationscollections for payments due.


• Maintains accounting of payments made and payments due throughout an active treatment episode, and meets with patients and/or guarantors to insure timely payment on accounts.


• Calculatesdeductibles, co-payments, transportation fees, and ancillary fees and clearly communicates these fees to patients and/or guarantors. Updates these calculations in a timely manner and communicates updates any time a change in status occurs (i.e., change in level of care, denial due to medical necessity, other denials, etc.).


• Coordinates and communicates outstanding out-of-pocket fees remaining after patient discharge to billing vendor, and appropriately designates which fees should be turned over for collections following billing vendor attempts at collection.


• Maintains an accounting of all receipts/deposits in proper allocations and manages bank deposits.


• Responsible for notarizing documents and training other FRN staff on proper notary processes.

Knowledge, Skills and Abilities

• Must have high level of interpersonal skills. Position continually requires demonstrated poise, professionalism, tact and diplomacy.


• Exercise good judgment, apply common sense and successfully handle ambiguity.


• Exceptional analytical and problem solving skills.


• Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts.


• Must have strong knowledge of a variety of computer software applications in word processing and spreadsheets (MS Word, Excel)

Education and Experience

• High School Degree or GED required.


• Minimum of 2 years of experience required in insurance verification and/or insurance billing