Patient Accounts Manager — Revenue Cycle Leader (First Shift)

Beloit Health System; Beloit (WI); On-site; USD 75,000 - 97,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Beloit Health System is looking to add a Patient Accounts Manager to our Revenue Cycle Team. This role oversees the daily operations of the Patient Financial Services department, ensuring accurate and timely reimbursement while delivering exceptional patient service.

The ideal candidate will lead billing, collections, and AR management, drive department KPIs, and collaborate with clinical and financial leaders to optimize performance and patient experience.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration, Finance, Accounting, or related field is preferred.
• A minimum of 6 years' progressive experience in hospital and provider billing may be considered in lieu of degree.
• Certification as Health Care Financial Professional (CHFP) within one year of hire.
• Experience with hospital billing, insurance reimbursement, accounts receivable management, and collections.
• Strong understanding of healthcare reimbursement methodologies, payer contracts, and revenue cycle best practices.

Responsibilities

• Lead and manage the daily operations of Patient Accounts, including billing, collections, cash posting oversight, customer service, and accounts receivable management.
• Develop, implement, and monitor departmental goals, KPIs, and productivity standards.
• Analyze accounts receivable trends and implement strategies to improve cash collections, reduce denials, and minimize aging balances.
• Ensure timely and accurate billing for hospital and professional services in compliance with payer requirements and regulatory guidelines.
• Oversee denial prevention and appeal processes to maximize reimbursement opportunities.
• Monitor patient account activity and ensure appropriate follow-up on outstanding balances.
• Collaborate with Revenue Cycle, Finance, Compliance, HIM, Registration, and Clinical departments to improve operational performance and patient satisfaction.
• Ensure adherence to federal, state, and payer regulations, including Medicare, Medicaid, HIPAA, and commercial insurance requirements.
• Develop and maintain policies, procedures, and internal controls related to patient account operations.
• Prepare and present reports on financial performance, accounts receivable metrics, collection effectiveness, and department initiatives.
• Manage vendor relationships related to collections, outsourcing, and revenue cycle technology solutions.
• Recruit, coach, develop, and evaluate staff while fostering a culture of accountability, engagement, and continuous improvement.
• Participate in system-wide revenue cycle projects, technology implementations, and process improvement initiatives.

Skills

Leadership

Communication

Problem solving

Change management

Data analysis

Team development

Education

Bachelor's degree preferred

CHFP certification within 1 year

Tools

Microsoft Office

Revenue cycle software

Job description

Beloit Health System is looking to add a Patient Accounts Manager to our Revenue Cycle Team. This role oversees the daily operations of the Patient Financial Services department, ensuring accurate and timely reimbursement while delivering exceptional patient service.

The ideal candidate will lead billing, collections, and AR management, drive department KPIs, and collaborate with clinical and financial leaders to optimize performance and patient experience.