Patient Accounts Customer Service Rep -- Patient Accounts -- General Hospital

Camc-Health-System; North Charleston (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

Charleston Area Medical Center is seeking a Patient Accounts Customer Service Rep to support the General Hospital's receivables. The role focuses on timely follow-up, resolving patient inquiries, and obtaining required information from guarantors and insurers to maximize reimbursements.

The position involves reviewing accounts for charity qualification, handling incoming communications, and making necessary account adjustments while serving as a resource to teammates.

Qualifications

• High school diploma or GED required.
• Experience in patient accounts or healthcare billing preferred but not required.
• Ability to follow charity guidelines and resolve inquiries efficiently.

Responsibilities

• Follow up on accounts with unanswered statements.
• Obtain information from guarantor/insurance to secure reimbursement.
• Research accounts to resolve issues with minimal supervision.
• Review accounts against charity guidelines.
• Receive calls and mail within the assigned area.
• Make account adjustments and correct postings as needed.
• Cerner SME duties as needed.
• Assist training of new Customer Service Representatives.

Skills

Customer service

Accounts knowledge

Team collaboration

Communication

Education

High School Diploma or GED

Tools

Cerner

Job description

Patient Accounts Customer Service Rep -- Patient Accounts -- General Hospital (Job ID: 81726)

Job Summary

Responsible for the effective follow-up and collection of high dollar, delinquent, and problem account receivable claims by resolving patient inquiries in a timely and effective manner.

Responsibilities

• Follow up on accounts having received one or more unanswered statements.
• Obtain necessary information from guarantor/insurance company to obtain reimbursement.
• Research accounts to obtain resolution, and do so with minimal support from Customer Service Team Lead or Supervisor, while serving as a resource to other PA Customer Service Representatives.
• Review accounts to determine if they meet charity guidelines.
• Receive incoming calls and mail that are within the assigned area of responsibility.
• Make adjustments on accounts as needed, as well as move transactions that may be posted in error.
• Cerner SME duties as needed.
• Assist with training of new PA Customer Service Representatives.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities (Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education

• High School Diploma or GED (Required) Experience: None

Credentials

• No Certification, Competency or License Required

Work Schedule: Days

Status: Full Time Regular 1.0

Location: General Hospital

Location of Job: US:WV:Charleston

Talent Acquisition Specialist:Lisa J. Craft [e-mail]

Category: Administrative/Clerical

Employment Type: Employee

Post Date: 10/29/2026

Salary: Negotiable