Patient Accounts Coordinator

Mount Desert Island Hospital; Bar Harbor (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

Mount Desert Island Hospital in Bar Harbor, ME seeks a dedicated team member to bridge the hospital with business office vendors and manage patient account inquiries. The role supports Charge Master management and ensures timely communication, focusing on accurate billing workflows and vendor relations.

Ideal candidates bring prior medical business office or hospital billing experience, strong negotiation, and solid skills in Word and Excel, with excellent math and written communication.

Qualifications

• Experience in medical billing or hospital business/billing environments.
• Strong negotiation, math, verbal, and written communication skills.
• Proficiency with Word and Excel: data entry, spreadsheets, and reporting.
• Knowledge of healthcare accounts receivable management and collections.

Skills

Negotiation

Customer service

Analytical ability

Word/Excel proficiency

Education

High School Diploma

Associate Degree in Business

Tools

Word

Excel

Job description

Description

Serves as a key connection between MDI Hospital and business office vendors, driving timely communication and efficient work‑queue management. Delivers responsive support to patients with account inquiries and contributes to accurate, effective Charge Master management.

Benefits:

MDI Hospital and Birch Bay Retirement Village offer a competitive salary, robust medical/dental/vision/life insurance, identity theft protection program, matching retirement plan, ample paid time off, a comprehensive award winning wellness program with reimbursement incentives, generous tuition reimbursement, and continuing education benefits. Some positions may qualify for a sign on bonus and relocation assistance.

EEO Statement:

MDI Hospital and Birch Bay Retirement Village provide equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non‑discrimination laws.

About MDI Hospital:

Rooted in Community. Inspired by Care.
Mount Desert Island Hospital isn’t just a place where care is delivered — it’s where care begins, where it grows, and where it connects us all. Located in the heart of Bar Harbor, surrounded by the rugged beauty of Acadia National Park, MDI Hospital is deeply woven into the fabric of island life. We’re not just serving a community — we are the community.

A Place Where You Belong.
At MDI Hospital, every team member is more than a healthcare professional — they’re a neighbor, a friend, a familiar face in the grocery store or on the hiking trail. We believe that healing happens best when people feel seen, supported, and valued. That’s why we foster a workplace where everyone belongs, where voices are heard, and where your contributions truly matter.

Small Town Heart, Big Impact.
Though we serve a small, close‑knit population, our reach is wide and our impact deep. We offer a full spectrum of care — from family medicine and behavioral health to emergency services and specialty care — all grounded in compassion and clinical excellence. Our partnerships with organizations like Penn Medicine and the MDI Biological Laboratory help us bring world‑class resources to our rural setting.

A Culture of Connection.
We believe that wellness is a shared journey. Whether it’s through community wellness programs, school‑based health initiatives, or simply taking the time to listen, we’re here to walk alongside our patients and each other. Our team is collaborative, mission‑driven, and always ready to lend a hand — or an ear.

Come Grow With Us.
Working at MDI Hospital means being part of something bigger than yourself. It means joining a team that values your well‑being, supports your growth, and celebrates your unique strengths. Whether you’re new to the island or have called it home for years, you’ll find a place here — not just to work, but to belong.

Requirements

Education, Training or Certifications Required:

High School Graduate; Associate Business Degree Preferred.

Experience Required:

Previous Medical Business Office or hospital business/billing experience. Knowledge of Healthcare accounts receivable management. Knowledge of Healthcare collections. Strong Healthcare customer service skills and interacting with people. Advanced skill level using software like Word and Excel. Experienced in dealing with Vendors and fees/reconciling. Strong NEGOTIATOR. Strong math & verbal & written language skills.

Cognitive Requirements:

Emotional maturity and strong interpersonal skills are required.

Physical Demands:

Sedentary work requiring good manual dexterity. Repetitive motions of wrists, hands, and fingers. Work involves typing, picking, grasping, stooping, kneeling, crouching, lifting up to 20 lbs., reaching and ability to move about to accomplish tasks.

Environment:

Employee subject to inside environmental conditions. Work is performed in close proximity with others. Some noise level from office machines (Printers, telephones, calculators, etc.).