Patient Accounts Assistant Supervisor (1662) - Dept. of Public Health - (151390)

San Francisco Department of Public Health; San Francisco (CA); On-site; USD 89,000 - 110,000; Full time

Job summary

The San Francisco Department of Public Health seeks a Patient Accounts Assistant Supervisor to manage healthcare claims processing. The position involves supervising staff, ensuring compliance with reimbursement laws, and assisting patients. The ideal candidate has experience in billing, claims processing, and a strong understanding of healthcare reimbursement systems.

Qualifications

• Two years of experience in billing, claims processing, or healthcare reimbursement required.
• Experience with Medicare and Medicaid preferred.

Responsibilities

• Supervises staff processing claims for reimbursement and resolves issues.
• Implements procedures in compliance with reimbursement laws.
• Assists patients with forms and inquiries, manages third-party payor communication.

Skills

Knowledge of medical claims processing

Understanding of accounts receivable principles

Ability to explain policies clearly

Tools

HIPAA electronic transactions

ICD-10

HCPCS

Job description

Patient Accounts Assistant Supervisor (1662) - Dept. of Public Health - (151390)

Application Opening: Friday, May 2, 2025

Application Deadline: Sunday, June 1, 2025

Salary: $89,830 - $109,252 Annually

Type: Permanent Civil Service

The San Francisco Department of Public Health (SFDPH) aims to protect and promote the health of all residents through its divisions, including the San Francisco Health Network and Population Health. The department values diversity and prioritizes equitable access to healthcare, focusing on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Role Description

Under general supervision, supervises a unit involved in processing healthcare claims for reimbursement. Responsibilities include monitoring accounts, bills, reports, enforcing policies, tracing and adjusting bills, assisting patients and third-party payors, and supporting the Patient Accounts Supervisor.

Essential Duties

• Supervises staff processing claims for reimbursement, reviews work for completeness, resolves issues, and manages related administrative tasks.
• Uses reports to monitor accounts, ensure timely processing, and identify problem areas.
• Implements procedures in compliance with State and Federal reimbursement laws, and enforces existing procedures.
• Researches and traces reimbursement denials, makes billing adjustments, and researches private insurance claims.
• Assists patients with forms and inquiries, manages third-party payor communication, and verifies Medi-Cal status.
• Supports the supervisor during absences and assists in preparing audit reports.

Minimum Qualifications

Two (2) years of experience in billing, claims processing, or healthcare reimbursement from Medi-Cal, Medicare, insurance, or third-party payors in a healthcare setting. One year of full-time work equals 2,000 hours.

Desirable Qualifications

• Knowledge of medical claims processing, Medicare, Medicaid, and insurance billing rules.
• Understanding of accounts receivable principles.
• Experience with HIPAA electronic transactions and code sets like ICD-10, HCPCS.
• Ability to explain policies clearly, supervise staff, and apply billing methods.

Additional Information

Applicants must clearly demonstrate how they meet minimum qualifications. Verification may be required at any stage. Misrepresentation may disqualify candidates.

Selection involves a supplemental questionnaire assessing relevant knowledge and skills. Passing score is required to proceed.

The eligible list is valid for 6 months, with possible extension. Applications are only accepted online at https://careers.sf.gov.

For questions, contact Herbert Chau at [e-mail] or [phone].

This recruitment is governed by Civil Service rules and applicants may appeal decisions. Additional info on employment and diversity policies is available on the city’s website.