Patient Accounting Coordinator Lead

The Ohio State University; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

The Ohio State University seeks a Patient Accounting Coordinator Lead to manage patient billing and collection processes in a healthcare setting. This role involves ensuring compliance with policies and providing excellent customer service while guiding patients through billing inquiries. Candidates should have strong communication skills and previous experience in healthcare or similar fields.

Qualifications

• Minimum 6 months experience in customer service or healthcare.
• 2+ years experience in healthcare setting preferred.

Responsibilities

• Responsible for patient billing and collection processing.
• Ensure compliance with departmental policies.

Skills

Communication

Customer Service

Problem Solving

Interpersonal Skills

Critical Thinking

Detail-Oriented

Organizational Skills

Education

High School Diploma or GED

Bachelor's Degree (Preferred)

Tools

Microsoft Office

Epic or other EMR systems (Preferred)

Job description

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Job Title: Patient Accounting Coordinator Lead

Department: Health System Shared Services | Patient Accounting

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service, and cash collection. The primary responsibility of staff within the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include payment posting, cash reconciliation, refund/credit processing, insurance follow-up, customer service in a call center setting, self-pay collections, or claim submission.

Minimum Education Required

High School Diploma or GED. PC knowledge and interpersonal, verbal, and written communication skills. Minimum 6 months experience in customer service or a healthcare environment.

Preferred Qualifications

Bachelor's Degree and at least 2 years of experience in a healthcare setting, existing revenue cycle department, or customer service role; 6 months or more experience in financial operations, banking, or collections; demonstrated success in meeting standards established by previous employers; 2+ years experience using PCs, websites, and Microsoft Office products, especially Word & Excel; strong interpersonal, verbal, and written communication skills; ability to handle difficult customers, resolve conflicts, and escalate issues appropriately; ability to work independently and collaboratively; self-motivated, dependable, detail-oriented, highly organized, and accurate; critical thinking and problem-solving skills; ability to multi-task and prioritize independently; effective communication with management regarding payer, system, or account issues; experience with Epic or other EMR systems is preferred.

Additional Information: Location: Ackerman Rd, 700 (0921). Position Type: Regular. Scheduled Hours: 40. Shift: First Shift.

Note: Final candidates are subject to a successful background check. A drug screen or physical may be required during the post-offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, you can check the status of your application by visiting the Candidate Home section of this site. For additional questions, please review the frequently asked questions. The university is an equal opportunity employer, including veterans and individuals with disabilities.