Patient Account Specialist Senior

SGS Consulting; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

SGS Consulting is seeking an experienced healthcare billing specialist in Austin, TX to drive medical collections and revenue-cycle efficiency. You will handle patient and payer communications, resolve discrepancies, and document updates in our systems.

The role requires 3–5 years in healthcare billing or collections and familiarity with Meditech/CollectLogix, with strong customer service and negotiation skills.

Qualifications

• 3–5 years of experience in healthcare billing, medical collections, or revenue cycle management.
• Experience in hospital AR, insurance collections, or collection agency environment.
• Strong knowledge of medical billing and claims processing workflows.
• Experience with Meditech and CollectLogix preferred.
• Strong customer service and call center experience.
• Knowledge of insurance payer requirements and collection regulations.
• Proficiency in MS Word and Excel.
• Strong communication, problem-solving, and negotiation skills.
• Ability to manage high-volume accounts and meet productivity targets.

Responsibilities

• Perform medical collection activities for patient accounts and insurance balances.
• Handle inbound and outbound calls with patients, payers, and external agencies professionally.
• Review, research, and resolve account discrepancies, underpayments, and overpayments.
• Maintain accurate documentation and updates in collection systems.
• Work on insurance collections, ensuring timely follow-up with third-party payers.
• Assist patients with payment arrangements and financial assistance options.
• Ensure compliance with state and federal collection regulations.
• Meet daily productivity and quality standards for account resolution.
• Utilize systems such as Meditech and CollectLogix for account management.
• Coordinate with internal departments for appeals and claim-related issues.
• Monitor and report trends in billing or claim processing errors.
• Provide excellent customer service while maintaining collection effectiveness.
• Participate in team discussions and contribute to process improvements.

Skills

Healthcare billing

Medical collections

Revenue cycle management

Meditech/CollectLogix

Customer service

Payer requirements

MS Word & Excel

Communication & negotiation

High-volume account handling

Education

High School Diploma or equivalent

College education or healthcare billing experience

Tools

Meditech

CollectLogix

Job description

Job Responsibilities

• Perform medical collection activities for patient accounts and insurance balances
• Handle inbound and outbound calls with patients, payers, and external agencies professionally
• Review, research, and resolve account discrepancies, underpayments, and overpayments
• Maintain accurate documentation and updates in collection systems
• Work on insurance collections, ensuring timely follow-up with third-party payers
• Assist patients with payment arrangements and financial assistance options
• Ensure compliance with state and federal collection regulations
• Meet daily productivity and quality standards for account resolution
• Utilize systems such as Meditech and CollectLogix for account management
• Coordinate with internal departments for appeals and claim-related issues
• Monitor and report trends in billing or claim processing errors
• Provide excellent customer service while maintaining collection effectiveness
• Participate in team discussions and contribute to process improvements

Skills

• 3–5 years of experience in healthcare billing, medical collections, or revenue cycle management
• Experience in hospital AR, insurance collections, or collection agency environment
• Strong knowledge of medical billing and claims processing workflows
• Experience with Meditech and/or CollectLogix preferred
• Strong customer service and call center experience
• Knowledge of insurance payer requirements and collection regulations
• Proficiency in MS Word and Excel
• Strong communication, problem-solving, and negotiation skills
• Ability to manage high-volume accounts and meet productivity targets

Education/Experience

High School Diploma or equivalent preferred; college education or relevant healthcare billing experience acceptable in lieu of formal requirements