PATIENT ACCOUNT SPECIALIST - SCH BUSINESS OFFICE

South-Central-Regional-Medical-Center; Laurel (MS); On-site; USD 36,000 - 52,000; Full time

Job summary

South-Central-Regional-Medical-Center in Laurel, MS seeks a Patient Account Specialist to deliver exceptional customer service within the Billing Office. You will focus on self-pay follow-up, payment posting, and overall account resolution to ensure timely processing and accurate records.

Responsibilities include assisting patients, posting payments and refunds, researching discrepancies, and coordinating with internal departments while maintaining HIPAA standards and confidentiality.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Experience in medical billing, collections, or healthcare finance preferred.
• Strong communication and customer service skills.

Responsibilities

• Assist patients with billing questions and account concerns.
• Process and post payments, adjustments, and refunds.
• Research and resolve account discrepancies and balance verifications.
• Maintain documentation and coordinate with internal departments.
• Ensure HIPAA compliance and uphold confidentiality.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

PATIENT ACCOUNT SPECIALIST - SCH BUSINESS OFFICE

SCH Business Office Full Time Admin Support Worker Laurel, MS, US

2 days ago Requisition ID: 2152

Job Title:

Department:

SCH Business Office

Full Time/PRN:

Full Time

Job Summary

The Patient Account Specialist is responsible for providing exceptional customer service and support withing the Billing business Office. This role focuses on self-pay account follow-up, payment posting, account resolution, and Single Billing Office functions to ensure accurate account management, timely payment processing, and positive patient experiences.

Assist patients with billing questions and account concerns; Process and post payments, adjustments, and refunds accurately; Maintain detailed documentation of account activity; Perform SBO functions including account review and balance verifications; Research and resolve account discrepancies; work returned mail and update account information; Coordinate with internal departments to resolve issues; ensure compliance with billing regulations and HIPAA; Maintain productivity and quality standards; Assist with special projects and additional duties as assigned.

Strong customer service and communication skills; Ability to communicate clearly and professionally; Ability to work independently and manage priorities; Strong attention to detail; Proficient computer skills; Ability to maintain confidentiality of sensitive information.

Minimum Qualifications

High school diploma or equivalent; associate or bachelor's degree in related field preferred; Previous experience in medical billing, collections, or healthcare finance strongly preferred.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.