Patient Account Specialist — Medical Billing & Claims

Lawall Prosthetics and Orthotics Services; Wilmington (DE); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan with employer_contribu

Supportive team environment

Job summary

Lawall Prosthetics and Orthotics Services is seeking a detail-oriented Patient Account Representative to join our Prosthetics and Orthotics Medical Office in Wilmington, Delaware. This back-end processing role ensures all patient documentation, insurance requirements, and billing paperwork are complete before claims are submitted and devices are issued.

The ideal candidate has 1–2 years of experience in medical office administration or medical billing, excellent written and verbal communication,

Qualifications

• High school diploma required.
• 1–2 years of experience in medical office administration, medical billing, insurance verification, or patient accounts preferred.
• Experience with prosthetics/orthotics, DME, or healthcare reimbursement is desirable but not required.
• Knowledge of Medicare, Medicaid, and commercial insurance guidelines is a plus.
• Strong attention to detail and organizational skills; HIPAA compliance.

Responsibilities

• Review patient files for completeness and accuracy before claim submission.
• Verify and obtain required documentation, including physician orders, clinical notes, and LMNs.
• Process insurance authorizations and ensure all payer-specific requirements are met.
• Prepare and organize documentation for billing and reimbursement.
• Follow up with physicians' offices, patients, and insurance companies to obtain missing information.
• Monitor outstanding documentation and resolve deficiencies promptly.
• Maintain accurate electronic patient records in compliance with HIPAA regulations.
• Work closely with clinicians, front office staff, and billing personnel to ensure timely processing of patient accounts.
• Assist with claim corrections, denials, and appeals by gathering supporting documentation.
• Perform other administrative duties as assigned.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Multitasking

Education

High school diploma

Tools

EMR systems

Microsoft Office

Job description

Lawall Prosthetics and Orthotics Services is seeking a detail-oriented Patient Account Representative to join our Prosthetics and Orthotics Medical Office in Wilmington, Delaware. This back-end processing role ensures all patient documentation, insurance requirements, and billing paperwork are complete before claims are submitted and devices are issued.

The ideal candidate has 1–2 years of experience in medical office administration or medical billing, excellent written and verbal communication,