Patient Account Representative _Revenue Cycle Customer Service

University of Mississippi Medical Center; Illinois; On-site; USD 25,000 - 33,000; Full time

Job summary

The University of Mississippi Medical Center is seeking a Patient Account Representative in the Central Billing Office to support revenue cycle operations, including billing, data entry, and customer service. This entry‑level role emphasizes accuracy and confidentiality while helping ensure timely claim processing.

The position is full‑time, hourly, grant funded, and requires a high school diploma or GED plus at least one year of related revenue cycle experience.

Qualifications

• High school diploma or GED required.
• At least 1 year of revenue cycle experience preferred.
• Basic knowledge of medical claims processing and confidentiality.

Responsibilities

• Engage in core revenue cycle tasks: billing, claims filing, data entry, charge entry, insurance follow up, denial management, payment posting, and customer service.
• Maintain HIPAA compliance and confidentiality.
• Prepare and submit clean claims to insurers electronically or on paper.
• Process reports and patient accounts with high accuracy.
• Communicate with patients about their accounts and payment options.

Skills

Attention to detail

Communication skills

Confidentiality

Independent work

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Job Summary

To perform patient financial service functions such as scanning, filing, receiving and reviewing correspondence, reviewing third-party and patient billing, and review and resolution of billing questions, at an introductory level.

Ensures financial success for University of Mississippi Medical Center through diligent approach to work and attention to detail.

Job Details

Job Title: Patient Account Representative _Revenue Cycle Customer Service

Location/s: Central Billing Office-Clinton

Education & Experience

Education and Experience Required: High school diploma or GED and one (1) year of related revenue cycle experience

Certifications, Licenses or Registration required

N/A

Preferred Qualifications

• Knowledge of ICD-10/HCPCS/CPT coding
• Basic knowledge of third-party insurance and government insurance plans

Knowledge, Skills & Abilities

• Basic knowledge of medical claims processing.
• Ability to maintain confidentiality.
• Good verbal and written communication skills.
• Maintains professional standards.
• Effective organizational skills.
• Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.
• Basic knowledge of medical terminology.
• Basic knowledge of revenue cycle functions.
• Ability to pay attention to detail.
• Ability to maintain a professional appearance and attitude.
• Ability to read, write, type, and follow oral and written directions.
• Ability to work independently to effectively and efficiently perform assigned duties.
• Good interpersonal communication and organizational skills.
• Proven ability to work effectively with others.

Responsibilities

• Engages in core revenue cycle functions such as, billing, claims filing, data entry, charge entry, insurance follow up, denial management, payment posting, customer service, and billing records review.
• Maintains strict confidentiality and adheres to all HIPAA guidelines and regulations.
• Complies with policies, processes and department guidelines for assigned revenue cycle duties.
• Prepares and submits clean claims to insurance companies either electronically or by paper in an accurate, timely and compliant manner.
• Processes assigned reports, worklists, and patient accounts with high accuracy and attention to detail.
• Collaborates with management and co-workers in an open and positive manner.
• Communicate with patients regarding their accounts, answer billing questions, and provide information on payment options.
• Verify patient insurance coverage and benefits, and coordinate with insurance companies to resolve any discrepancies.

The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent, standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type

Full time

FLSA Designation/Job Exempt

No

Pay Class

Hourly

FTE %

100

Benefits Eligibility

Grant Funded

Job Posting Date

09/14/2026

Company Culture and Commitment

The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care.

We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors.

Our employment, academic, research and clinical care practices reflect these commitments.

UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law.

UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports.

Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”).

UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on-site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services.

With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination.

UMMC maintains an affirmative action program in accordance with applicable laws.

Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals.

For additional information, please check here: Know Your Rights: Workplace discrimination is illegal (eeoc.gov).

In compliance with Section 1557 of the Patient Protection and Affordable Care Act and other federal civil rights laws and to ensure individuals with disabilities and those with limited English proficiency have meaningful access to, have an equal opportunity to participate in and have an equal opportunity to enjoy the benefits of our programs, activities, services and other benefits, UMMC provides the following in a timely manner and free of charge: reasonable modifications to our policies, practices, or procedures for qualified individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability; appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) which may include qualified sign language interpreters and written information in other formats including braille and large print and language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) which may include qualified interpreters and information written in other languages.

Complaint Process and Reporting

Complaint Process You may request additional information, accommodation or file a complaint through the applicable process identified below.

Inquires or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216-4505 or emailed to [e-mail].

If you are a UMMC Student who needs more information or needs to file a complaint, please click here.

You may also report any allegations of UMMC’s noncompliance with any legal requirement using UMMC’s Compliance Line.

If you are anyone who has experienced, witnessed or otherwise has knowledge of any alleged violation of UMMC’s Title IX policy, please click here.

If you are a Visitor/Patient who needs more information or needs to file a complaint, please click here.

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