Patient Account Representative

Regions Hospital; Saint Paul (MN); Hybrid; USD 46,696 - 70,054; Full time

Job summary

Regions Hospital in Saint Paul, MN is seeking a Patient Account Representative to join our team. This hybrid position requires on-site work weekly and residence in MN/WI/IA/ND/SD, with reliable internet and a quiet workspace.

You will handle patient accounts, answer financial and insurance inquiries, and support billing processes. Typical duties include resolving patient concerns, researching billing questions, and performing routine clerical tasks to maintain accurate records.

Qualifications

• High school diploma or equivalent is required.
• Three years of hospital or clinic medical office experience is required.
• Residence in Minnesota, Wisconsin, Iowa, North Dakota, or South Dakota with a reliable internet connection and quiet workspace; ability to work onsite in Saint Paul weekly.

Responsibilities

• Handle patient account inquiries and resolve issues.
• Provide clerical support for the patient accounting department.
• Protect patient privacy and maintain accurate records.

Education

High school diploma or equivalent

Tools

Epic

Hospital medical billing

Job description

Regions Hospital has a great career opportunity for a Patient Account Representative to join our team. This is a hybrid remote position that will work onsite in Saint Paul weekly. This is not a fully remote position. Employees must reside in Minnesota, Wisconsin, Iowa, North Dakota, or South Dakota, and have a reliable internet connection and a quiet place to work free from interruptions.

The Patient Account Representative approaches work from a patient-centered perspective, and uses creative and innovative thinking to problem solve issues that affect patient accounts. The Patient Account Representative provides services related to financial and insurance inquiries, researches and resolves patient concerns and various financial and insurance problems, and performs clerical support functions. This position has a deep understanding of the total organizational system, structure, and dynamics, and consistently considers the impact of decisions on the policies of the patient accounting department, while honoring the patients' rights to privacy and confidentiality.

Work Schedule:

• Monday-Friday, 8:00 a.m.-5:00 p.m.

Required Qualifications:

• High school diploma or equivalent.
• Three years of hospital or clinic medical office experience.
• Reside in Minnesota, Wisconsin, Iowa, North Dakota, or South Dakota, and have a reliable internet connection and a quiet place to work free from interruptions, with the ability to work onsite in Saint Paul weekly.

Preferred Qualifications:

• Epic experience.
• Hospital medical billing experience.

Additional Information:

This is a union 1.0 FTE (80 hours per pay period) day shift position. The full salary range for this position is $22.45-$33.68 per hour, based on experience and internal equity. This position is non-exempt under the Fair Labor Standards Act, and is eligible for benefits. Our benefits include medical and dental insurance (which begin on the first day of the month following start), 401k with match, disability insurance, fertility benefits, tuition reimbursement, educational reimbursement toward continuing education, and we are a qualified non-profit employer under the federal Public Service Loan Forgiveness program. We offer an onsite employee fitness center and an onsite employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions is also proud to be a Beyond the Yellow Ribbon Company.