Patient Account Representative

HealthPartners; Saint Paul (MN); Hybrid; USD 30,927 - 46,397; Full time

Benefits offered by this job

Medical and dental insurance beginning

401k with match

Disability insurance

Tuition reimbursement

Educational reimbursement

Job summary

Regions Hospital is seeking a Patient Account Representative for a hybrid position with on-site weekly work in Saint Paul, MN. The role focuses on patient accounts, financial and insurance inquiries, and problem solving while upholding patient privacy.

Requirements include a high school diploma, 3 years of hospital/clinic medical office experience, and residency in MN/WI/IA/ND/SD with reliable internet and a quiet workspace. Union 1.0 FTE.

Qualifications

• High school diploma or equivalent.
• Three years of hospital or clinic medical office experience.
• Reside in Minnesota, Wisconsin, Iowa, North Dakota, or South Dakota, and have a reliable internet connection and a quiet place to work free from interruptions, with the ability to work onsite in Saint Paul weekly.

Responsibilities

• Provides services related to financial and insurance inquiries, researches and resolves patient concerns and various financial and insurance problems.
• Performs clerical support functions.
• Considers impact on patient accounting policies while honoring patient privacy.

Job description

Regions Hospital has a great career opportunity for a Patient Account Representative to join our team. This is a hybrid remote position that will work onsite in Saint Paul weekly. This is not a fully remote position. Employees must reside in Minnesota, Wisconsin, Iowa, North Dakota, or South Dakota, and have a reliable internet connection and a quiet place to work free from interruptions.

The Patient Account Representative approaches work from a patient-centered perspective, and uses creative and innovative thinking to problem solve issues that affect patient accounts. The Patient Account Representative provides services related to financial and insurance inquiries, researches and resolves patient concerns and various financial and insurance problems, and performs clerical support functions. This position has a deep understanding of the total organizational system, structure, and dynamics, and consistently considers the impact of decisions on the policies of the patient accounting department, while honoring the patients’ rights to privacy and confidentiality.

Work Schedule:

• Monday-Friday, 8:00 a.m.-5:00 p.m.

Required Qualifications:

• High school diploma or equivalent.
• Three years of hospital or clinic medical office experience.
• Reside in Minnesota, Wisconsin, Iowa, North Dakota, or South Dakota, and have a reliable internet connection and a quiet place to work free from interruptions, with the ability to work onsite in Saint Paul weekly.

Preferred Qualifications:

• Epic experience.
• Hospital medical billing experience.

Additional Information:

This is a union 1.0 FTE (80 hours per pay period) day shift position. The full salary range for this position is $22.45-$33.68 per hour, based on experience and internal equity. This position is non-exempt under the Fair Labor Standards Act, and is eligible for benefits.

• medical and dental insurance (which begin on the first day of the month following start)
• 401k with match
• disability insurance
• fertility benefits
• tuition reimbursement
• educational reimbursement toward continuing education
• and we are a qualified non‑profit employer under the federal Public Service Loan Forgiveness program.
• We offer an onsite employee fitness center
• an onsite employee clinic to make it more convenient for our staff to get the care they need.
• We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency.
• Regions is also proud to be a Beyond the Yellow Ribbon Company.