Patient Access Representative - AF | Float | 40hrs/week

Good Samaritan Society; Bemidji (MN); On-site; USD 24,700 - 33,420; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Generous time off

Job summary

Good Samaritan Society in Bemidji is seeking a Patient Access Representative to enhance patient experiences by providing outstanding customer service. This role involves greeting patients, verifying information, and cooridnating appointments with the healthcare team. Strong organizational skills and healthcare knowledge are preferred.

The ideal candidate enjoys a fast-paced environment and takes pride in ensuring clarity and compassion in patient interactions. Full-time positions come with attractive benefits including health and dental insurance, 401(k), and a generous time-off policy.

Qualifications

• Preferred previous customer service experience in an office setting, especially healthcare.
• Extensive computer skills required.
• Knowledge of third-party payers is preferred.

Responsibilities

• Provide customer service to patients as the first point of contact.
• Greet patients and verify demographics.
• Schedule appointments and check patients in/out.

Skills

Customer service experience

Knowledge of registration procedures

Basic knowledge of billing systems

Medical terminology

Education

Post secondary education in healthcare or business

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America’s heartland.

Facility: Bemidji Main Clinic

Location: Bemidji, MN

Address: 1233 34th St NW, Bemidji, MN 56601, USA

Shift: 8 Hours - Day Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $17.93 - $24.26

Union Position: Yes

Department Details

Monday - Friday 8am to 5pm

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Registration

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

Scheduling

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

Additional Duties May Include

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

Post secondary education or equivalent training in a healthcare or business related field is preferred.

Previous customer service experience in an office setting, preferably in a healthcare setting. Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred. Medical terminology desired.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0265455

Job Function: Revenue Cycle

Featured: No