Patient Account Representative

Staffmark Group; Lafayette (LA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, vision + life insurance

401(k) option

Opportunities for growth

Job summary

Staffmark Group is seeking a Patient Account Representative in Lafayette, LA who is capable of managing patient account inquiries via calls and emails. This role requires knowledge of medical insurance and strong customer service skills.

The pay rate is $18.00 per hour with a schedule from 8 AM to 5 PM, Monday to Friday. Benefits include medical, dental, vision, life insurance, and a 401(k) option.

Qualifications

• Minimum 2 years of customer service experience required.
• Knowledge of CPT and ICD-10 codes and billing regulations.
• Professional written and verbal communication skills.

Responsibilities

• Answer inbound calls and emails for patient account inquiries.
• Review and explain billing statements and insurance coverage.
• Process payments and account adjustments.

Skills

Customer service experience

Knowledge of medical insurance types

Proficiency in Microsoft Office

Strong organizational skills

Education

High School Diploma or equivalent

Job description

Now Hiring Patient Account Representative

Schedule: Lafayette, LA

Pay Rate: $18.00 per hour

Shift: 8 AM - 5 PM, Monday - Friday

Bring Your People Skills. We'll Bring the Opportunity.

We get it-job hunting is no fun. But if you're great with people and cool under pressure, we've got a Patient Account Representative that are the real deal. Let's make it easy.

Requirements

• High School Diploma or equivalent
• Knowledge of medical insurance types (Commercial, Medicare, Medicaid)
• Working knowledge of CPT and ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, and billing/insurance regulations
• Ability to learn and maintain knowledge of the patient database and billing systems
• Strong understanding of medical terminology and insurance benefits
• Minimum 2 years of customer service experience required
• Medical office or patient accounts experience preferred
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong organizational skills with close attention to detail and accuracy
• Professional written and verbal communication skills

Benefits

• Solid weekly pay
• Medical, dental, vision + life insurance
• 401(k) option
• Great group of people, and room to grow

Job Duties

• Answer inbound calls and emails for the Billing Office and respond to patient account inquiries
• Review and explain patient billing statements, insurance coverage, and account details
• Process payments, refunds, account adjustments, and generate statements
• Establish payment plans and collect outstanding balances
• Review and process financial hardship applications, including verifying required income documentation
• Escalate unresolved complaints to the Supervisor, Manager, or Revenue Cycle leadership as appropriate
• Maintain accurate documentation within the patient billing system
• Communicate effectively with patients, families, and internal teams to resolve account concerns
• Complete additional projects and duties as assigned

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.