Patient Account Representative

Community Health Network; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Community Health Network is looking for a Patient Account Representative in Indianapolis, Indiana. This role manages accounts receivables ensuring maximum reimbursement for hospital billing and claims. The position emphasizes customer service and requires following established guidelines.

Candidates must have at least two years of revenue cycle healthcare experience and knowledge of payer billing guidelines. The position is 100% remote after training and offers opportunities for professional growth.

Qualifications

• Minimum two years of experience in revenue cycle healthcare.
• Experience with payer billing guidelines.
• Experience with Anthem, Aetna, UHC, Cigna, and Commercial billing.

Responsibilities

• Manage all aspects of accounts receivable for hospital billing.
• Document actions taken on accounts in system notes.
• Resolve denials and insurance correspondence effectively.
• Meet productivity and quality standards set by the department.

Skills

Revenue cycle healthcare experience

Knowledge of payer billing guidelines

Communication skills

Customer service orientation

Education

High School Diploma or GED

Tools

Epic

Excel

Adobe Pro

Job description

Overview

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state‑of‑the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Position Summary

The Patient Account Representative is responsible for managing all aspects of accounts receivables to ensure maximum/timely reimbursement for services performed for hospital billing and claims.

The patient account role will be responsible for keeping current on all payer specific regulations and procedures and will provide written summaries of findings and recommendations. This position is customer focused with emphasis on accounts receivable management. The Patient Account Representative is required to follow established guidelines, take action to recover delinquent accounts with the payers, place calls to the payers to collect and assist in maintaining Network A/R days, follow up maybe performed by way of payer websites when appropriate.

This position will be 100% work from home upon completion of the initial training period.

Responsibilities

• Adheres to all network and departmental procedures and policies.
• Complies with applicable state/federal laws and the program requirements of accreditation agencies and federal, state and government health plans.
• Documents all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
• Ensures confidentiality of patient records.
• Follows appropriate steps to resolve denials within specified timeframe.
• Follows appropriate steps to resolve insurance correspondence scanned into mail queues.
• Follows billing and collection procedures as outlined in policies and provides payers with the appropriate and necessary information to adjudicate claim.
• Maintains A/R to meet Network set goals.
• Meets productivity standards designated by the department.
• Meets QA standards designated by the department.
• Monitors the billing and follow up holds at all sources, ensures timely resolution and is responsible for keeping assigned tasks current.
• Participates in monthly conference calls with specific payers.

Qualifications

• Two years or more years’ of experience in revenue cycle healthcare within a medium to larger healthcare system.
• Must be knowledgeable regarding payer billing guidelines.
• Experience with Epic, Excel and Adobe Pro required.
• Anthem, Aetna, UHC, Cigna and Commercial experience required.
• High School Diploma or GED required.