PATIENT ACCOUNT REPRESENTATIVE

Coulee-Medical-Center; Grand Coulee (WA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) with 5% match

Employer paid life insurance

Long-Term Disability

HFSA/DFSA

EAP

Paid leave accrual

Job summary

Coulee Medical Center is seeking a Patient Account Representative to join our tight-knit billing team in a role focused on commercial insurance claims. You will submit and follow up on claims, resolve denials, and communicate with carriers, while supporting patients with compassionate service.

Experience in medical billing is preferred, with Cerner and SSI familiarity a plus. A hybrid schedule may be available after probation, with potential 50/50 onsite/remote work based on performance and

Qualifications

• Medical billing or patient accounts experience preferred, but training may be provided.
• Strong attention to detail and customer service skills.
• Experience with Cerner and SSI is a plus.

Responsibilities

• Submit and follow up on commercial insurance claims.
• Resolve claim denials, errors, and payment issues.
• Communicate with insurance carriers in a clear, courteous manner.
• Support patients and families with kindness and clarity.
• Collaborate with the billing team to ensure accuracy and timeliness.

Skills

Attention to detail

Customer service

Medical billing

Tools

Cerner

SSI

Job description

Full-Time | Onsite (Hybrid Opportunity Available)Are you passionate about helping others and ready to make a difference close to home?Coulee Medical Center is seeking a Patient Account Representative to join our dedicated and tight-knit billing team. This position focuses primarily on commercial insurance claims and supports both our Critical Access Hospital and Rural Health Clinic.What You’ll Do:Submit and follow up on commercial insurance claimsResolve claim denials, errors, and payment issuesCommunicate with insurance carriersSupport patients and families with kindness and clarityWork side-by-side with a team that is here for each otherWhat We're Looking For:Medical billing or patient accounts experience preferred, but we are happy to train the right candidateCommercial insurance billing experience strongly preferredCAH and/or RHC billing experience is a plusExperience with Cerner and SSI is a plusStrong attention to detail and customer service skillsHybrid Work OpportunityAfter successful completion of the probationary period, candidates with prior medical billing experience may be eligible for a 50% onsite / 50% remote hybrid schedule if they demonstrate the ability to work independently and maintain productivity and quality standards. Hybrid work arrangements are based on departmental needs and management approval. If performance or business needs change, the position may be required to return to a fully onsite schedule.Enjoy a supportive, close-knit workplace that values community, work-life balance, and small-town living—while making a meaningful impact in rural healthcare.Benefits/SalaryBenefits Include: Medical, Dental, and Vision, 403(b) with a maximum match of 5% (match depends on years of service), Employer paid life insurance, Employer paid Long-Term Disability, Health Flex Spending Account (HFSA), Day Care Flex Spending Account (DFSA), EAP, Earned Leave accrual (.071153846/hr) & Paid Sick Leave accrual (.025/hr).Pay/Grade Range: The pay grade range for this position has been finalized for the facility according to an evaluation of the roles’ duties and requirements. The selected candidate will be placed within the appropriate range based on job knowledge, skills, education and experience.Interested in learning more about our spectacular area? Please watch our Chamber of Commerce video – Discover Grand Coulee: Nature’s Playground: https://www.youtube.com/watch?v=bqwE30f5IDk