Patient Account Representative

University of Northern Iowa; Cedar Falls (IA); On-site; USD 23,000 - 32,000; Full time

Job summary

The University of Northern Iowa is adding a Patient Account Representative to their Student Health Center Team. The role involves clerical duties, assisting students by phone and in person, and coordinating appointments within the EHR system.

It is a 9-month position following the academic year, with hours from 8:00 am to 4:30 pm, starting at a rate of $19.98 per hour. UNI is an equal opportunity employer and welcomes qualified applicants.

Qualifications

• Clerical office experience as described by the minimum requirements.
• Ability to determine urgency of student needs and alert staff as needed.
• Experience scheduling appointments within an electronic health record system.

Responsibilities

• Perform clerical tasks and greet students on the phone and in person.
• Determine urgency of student needs and escalate to appropriate staff.
• Schedule appointments within the EHR and manage incoming documentation to support care delivery.

Skills

Clerical experience

Phone support

Scheduling in EHR

Education

College coursework or secretarial training

Tools

EHR system

Job description

The University of Northern Iowa is adding a Patient Account Representative to their Student Health Center Team.

Under general supervision, performs clerical functions in a clinical setting; addresses students on the phone and in person; determines the urgency of their needs, alerting appropriate staff as needed; schedules appointments within the electronic health record (EHR) system; and manages incoming documentation to facilitate the Student Health Clinic and Psychiatric & Counseling Services and support the delivery of care provided by staff.

Minimum Eligibility Requirements

1. Clerical office experience which is equivalent of three years of full-time employment, of which at least twelve months must be comparable to or above the level of Clerk II, or at least six months previous experience in the Hospital Business Office at the level of Clerk III, or


2. Any combination of clerical office experience and undergraduate college level course work or post high school secretarial/clerical training that is the equivalent of four years of full-time employment and includes at least twelve months of clerical office experience comparable to or above the level of Clerk II; study as a full-time student may be substituted for work experience on a month-for-month basis for a maximum of 30 or 36 required months of experience.

9 month position that follows the academic year, Monday - Friday, 8:00 am to 4:30 pm

Starting Hourly Rate: $19.98

UNI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by federal and/or state law.