Patient Account Rep II

Morehouse School of Medicine; Atlanta (GA); On-site; USD 36,000 - 43,000; Full time

Job summary

Morehouse School of Medicine is seeking a Patient Services Representative II to coordinate front office activities, greet patients, and collect essential information for accurate billing and collections.

The role requires 2 years of college or an associate degree, plus 3–4 years of related experience including insurance verification and patient financial counseling. Equal opportunity employer; immunization requirements apply.

Qualifications

• 2 years of college education or an Associate Degree required.
• 3–4 year of related experience. In lieu of education requirements, experience may be substituted on year for year basis.
• Knowledge of third-party insurance plans: HMO, PPO, POS, and Indemnity.
• Ability to counsel patients financially regarding outstanding charges and effectively resolve problems via the highest customer service skills and etiquette.
• Primary knowledge and understanding of the mechanisms of Physician Billing Systems.
• Knowledge of safety procedures and practices in a healthcare environment.
• Possess full knowledge of HIPAA regulations.
• Knowledge of medical terminology.
• Knowledge of current federal and state laws regarding release of health information and confidentiality.

Responsibilities

• Coordinate front office activities of the clinical setting ensuring a pleasant and welcoming patient experience while obtaining critical information for proper billing and collections of services provided.
• Patient Scheduling, Insurance verification, Charge Entry, Data Entry, Insurance Follow-Up, Self-Pay Follow-Up/Collections, Refund Management, Response to Patient Account Inquiries, Customer Service Advocacy, Self-Pay Collections.

Skills

Insurance knowledge

Customer service

Billing systems

HIPAA regulations

Medical terminology

Regulatory knowledge

Education

Associates degree

Tools

Billing software

Electronic Health Records

Insurance verification systems

Job description

Please see Special Instructions for more details.

Employment in this role may be contingent upon extramural funding and successful performance and may be terminated or reduced in percentage of appointment if such funding is not secured or ceases to be available.

Position Information

About MSM

Morehouse School of Medicine ( MSM ) is a place of distinction, serving as the nation’s leading academic medical center for vulnerable populations. It’s also a place for passionate individuals looking to join a dedicated community working today to help prepare tomorrow’s leaders.

We exist to:

• Improve the health and well-being of individuals and communities;
• Increase the diversity of the health professional and scientific workforce;
• Address primary health care through programs in education, research and service;
• With emphasis on people of color and the under-served urban and rural populations in Georgia, the nation and the world.

At Morehouse School of Medicine, we’re leading the creation and advancement of health equity. You will find a fulfilling career at MSM !

Posting Number

Posting Number NONAC3751

Job Title

Position Title

Position Type

Position Type Non-Faculty

Number of vacancies

Number of vacancies 1

Salary 39520

Department

Department MHC Business Office

Position Summary

POSITION SUMMARY : Under general supervision coordinates front office activities of the clinical setting ensuring a pleasant and welcoming patient experience while obtaining critical information for proper billing and collections of services provided.

JOB DUTIES AND RESPONSIBILITIES : Patient Services Representative II duties may include but are not limited to Core Functions: Patient Scheduling, Insurance verification, Charge Entry, Data Entry, Insurance Follow-Up, Self-Pay Follow-Up/Collections, Refund Management, Response to Patient Account Inquiries, Customer Service Advocacy, Self-Pay Collections.

Minimum Qualifications

EDUCATION :

2 years of college education or Associate Degree required.

EXPERIENCE :

3 – 4 year of related experience. In lieu of education requirements, experience may be substituted on year for year basis.

QUALIFICATIONS :

• Knowledge of third-party insurance in regards to plan types: HMO , PPO , POS , and Indemnity.
• Ability to counsel patients financially regarding outstanding charges and effectively resolve problems via the highest customer service skills and etiquette.
• Primary knowledge and understanding of the mechanisms of Physician Billing Systems.
• Knowledge of safety procedures and practices in a healthcare environment.
• Possess full knowledge of HIPAA regulations.
• Knowledge of medical terminology.
• Knowledge of current federal and state laws regarding release of health information and confidentiality.

Preferred Qualifications

Closing Date

Open Until Filled No

Special Instructions to Applicants

Employment in this role may be contingent upon extramural funding and successful performance and may be terminated or reduced in percentage of appointment if such funding is not secured or ceases to be available.

Morehouse School of Medicine is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Georgia State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Morehouse School of Medicine does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.

Pre-Employment/Employment Requirements

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization

Immunization Requirements

It is MSM’s Immunization policy that all Prospective Employees are encouraged to provide proof that they are vaccinated against COVID -19 prior to commencement of employment. If employment will commence during Flu Season, MSM requires all individuals to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless granted an exemption. Failure to provide proof of vaccination for any required vaccines or obtain an exemption from MSM will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Posting Specific Questions

• Describe prior related patient financial experience as a counselor. (Open Ended Question)
• Are you certified as Patient Account Representative (CPAR)? (Open Ended Question)

Required Documents

• Resume

Optional Documents

• Cover Letter

Our vision is to lead the creation and advancement of health equity.

Morehouse School of Medicine
720 Westview Drive
Atlanta, GA 30310
404-752-1500

Partner Site(s):

Morehouse Healthcare