Patient Account Rep I - PFS Shared Svcs

Kettering Health; Miamisburg (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Kettering Health in Miamisburg, Ohio is seeking a Patient Account Rep I to support billing and collections within the revenue cycle. You will process claims, post payments, and resolve patient accounts while maintaining HIPAA compliance and clear patient communication.

The role requires 1–2 years of medical billing experience, strong attention to detail, and the ability to operate Epic or similar practice management software.

Qualifications

• High school diploma or equivalent.
• 1–2 years in medical billing or collections.
• Experience with CPT and ICD-10.
• Familiarity with insurance verification and claims processing.
• Proficient in billing/software like Epic.
• Strong data entry accuracy and attention to detail.
• Excellent written and verbal communication.
• Knowledge of HIPAA regulations.

Responsibilities

• Handle billing and collections within revenue cycle.
• Process claims accurately and post payments.
• Resolve patient accounts and communicate clearly with patients.
• Maintain regulatory compliance and HIPAA procedures.

Skills

CPT/ICD-10 knowledge

Insurance verification

Claims processing

Epic

Billing software

Attention to detail

Communication skills

HIPAA compliance

Education

High school diploma or equivalent

Associate's degree or coursework in healthcare administration, business, or related field

Tools

Epic

Billing software

Job description

Job Details

PFS Shared Svcs | Miamisburg | Full--time | First Shift

Responsibilities & Requirements

The Patient Account Rep I supports patient care access and operational reliability by performing billing and collections functions within the revenue cycle. This role ensures accurate processing of claims, payment posting, and patient account resolution, while providing clear communication to patients and maintaining regulatory compliance. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

• High school diploma or equivalent.

Required Work Experience:

• 1-2 years of experience in medical billing, collections, or a related area.

Skills:

• Knowledge of medical billing and coding principles (CPT, ICD-10).
• Familiarity with insurance verification and claims processing.
• Ability to use billing and practice management software (e.g., Epic or similar systems).
• Strong attention to detail and accuracy in data entry.
• Effective written and verbal communication skills.
• Ability to resolve account discrepancies and provide customer service.
• Basic math and reconciliation skills.
• Understanding of HIPAA and patient confidentiality requirements.

Preferred Qualifications

Preferred Education:

• Associate's degree or coursework in healthcare administration, business, or related field.

Preferred Work Experience:

• Experience in a healthcare setting with knowledge of medical billing software and insurance processes.

Preferred Licenses, Certifications, and Registrations:

• Coding certification (e.g., CPC) or related credential.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.