Patient Account Representative/Collector

Wilson County Memorial Hospital District; Floresville (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

Wilson County Memorial Hospital District is seeking a part-time staff member for their Business Office in Floresville, TX. The role involves processing claims, handling customer service tasks, and ensuring accurate communication across departments.

Ideal candidates will possess strong attention to detail, excellent communication skills, and familiarity with Medicare/Medicaid guidelines. They must be computer literate and have experience in hospital collections. The position may require evening and weekend shifts.

Qualifications

• One year certificate from college or technical school; or equivalent combination of education and experience.
• At least 2 years of hospital commercial collection experience, resulting in maximum reimbursement.
• Computer literate, knowledge or ability to learn hospital software.

Responsibilities

• Answer and distribute incoming calls.
• File claims and perform follow-ups with accuracy.
• Call insurance companies for payment status.
• Collaborate with departments to resolve issues.
• Maintain confidentiality of pricing and patient information.

Skills

Detail oriented

Excellent communication skills

Great customer service

Knowledge of THMP Medicare/Medicaid system

Education

One year certificate from college or technical school

3-6 months related experience and/or training

Tools

Hospital software

Job description

Job Details

Job Location: CMMC South Campus - Floresville, TX 78114

Position Type: Part Time

Education Level: High School

Travel Percentage: None

Job Shift: Day

Job Category: Finance

Summary

Under general supervision of the Business Office Manager. Contributes to the processing of various tasks required to achieve department goals and objectives. Adheres to all policies and procedures documented in the Connally Memorial Medical Center policy and procedure manual.

Responsibilities

• All incoming calls must be answered then distributed to the person responsible for the calls that day.
• File primary and secondary claims and assist in performing follow up with high degree of accuracy, completeness and timeliness with attention to Medicaid, Medicare and workers comp regulations.
• Make calls to insurance company for payment status, claim status and appeal status.
• Collaborate with other departments to create systems and problem solve ongoing issues that impact departmental/organizational goals and/or patient care delivery.
• Demonstrate fiscal accountability for department resources and the ability to achieve outcomes within allocated resources.
• Provide customer service to hospital personnel in a timely, professional manner.
• Maintain open communication using appropriate chain of command regarding issues.
• Maintain confidentiality of all pricing, hospital, and patient information at all times as observed by peers and management.
• Continuously display a ‘can do’ attitude within the department and across departmental lines to contribute to the overall customer service program in place at hospital.

Qualifications

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Other Qualifications

• Knowledge of THMP Medicare/Medicaid system and insurance payor guidelines desirable.
• At least 2 years of hospital commercial collection experience, resulting in maximum reimbursement.
• Must be detail oriented with excellent communication skills.
• Great customer service skills a must.
• Computer literate, knowledge of, or ability to learn hospital software is required.

Shift

Evening and weekend shift as required.